Careers

Helpdesk, 1^st/2^nd line support and customer service guru

Are you a bright spark?

We are recruiting talented individuals to work with us in an informal, dynamic and challenging environment.

We specialise in all aspects of technology for the retail and ecommerce sectors. We supply the most fully featured multi-channel system available including e-commerce, m-commerce, EPoS and Mail order. In addition we provide design services and online marketing consultancy.

We are taking our customer service to the next level and beyond and we are looking for customer service guru’s that can really make a difference.

Essentials

1. A very confident, energetic and polite phone manner with fast accurate typing skills.
2. A resilient positive outlook, someone who enjoys the challenge of dealing with clients in stressful situations in a high pressure environment.
Excellent organisation skills – able to plan, time manage, and multi-task.
3. Conscientious with a thorough attention to detail.
4. Empathetic – can see things from a client’s point of view but still has commercial awareness.
5. Flexible, reliable, tolerant and full of energy – able to motivate and get along with others.
A true passion for technology and providing exceptional customer service.

Role

This is a varied role and may include any of the following depending on needs and your abilities. Initially a call logging role, as your knowledge of the products increases this could expand to include:

1. Call logging, on line chats, email queries, social media queries
2. Troubleshooting queries
3. Remote support
4. On line training
5. Testing software
6. Basic sales queries
7. Help notes and documentation
8. Till/hardware configuration
9. Organising work allocation to 3^rd line support and developers
10. Researching and implementing new ways to improve customer service

Candidates

You may have been working in 1^st/2nd line support for some time and are looking for a new challenge or you could be an It graduate looking to make your first steps into industry.

Full training on our products will be provided however it would be an advantage if you have any of the following:

1. Experience of 1^st/2^nd line support of software
2. Customer service experience
3. IT degree /equivalent qualification
4. Experience of working in a retail environment and/or using retail EPoS software.
5. Accounts software experience
6. Ecommerce helpdesk experience
7. Demonstrable knowledge of computers and software through an interest at home

Career Progression

We are a small fast growing company and you will be performing a very vital role. You will be rewarded on your abilities to make a difference and the real results of your efforts. The right candidate will enjoy fast career progression along their chosen path, perhaps managing a support team, joining the software consultants or even the sales team.

Details

Permanent Position starting immediately.

Salary based on ability and experience

If you would like to apply please email your CV together with details of your current salary to careers@sparkstone.co.uk .

Interviews from 20 February 2012.