Ecommerce software modules and features

Sparkstone EPoS and BackOffice gives you a single solution which truly leverages your business data a single database, a single interface no re-keying of data, no more errors between systems. Sparkstone EPoS is the key an extensible full featured, high value for money system that goes wherever you want to go.

Our software can be customised and tailored to your own requirements and specifications, providing you with a comprehensive solution. The following:

   
Sparkstone Catalogue
Sparkstone ecommerce
Sparkstone Enterprise
Core software features
 
 
 
   
 
 
 
  Core software features (indicated by tick marks below)
  Additional users (per user)
n/a
O
O
  Additional sites (per site)
n/a
n/a
O
   
 
 
 
Product management
 
 
 
  Full FIFO stock control
n/a
O
O
  Full stock taking
n/a
O
O
  Integration with hand held devices
n/a
O
O
  Full replenishment control
n/a
O
O
  Fully Integrated supply chain order processing
n/a
O
O
  Full warehouse management
n/a
O
O
  Full purchase order management and goods in processing
n/a
O
O
  Full labelling, bar code management, goods tracking
n/a
O
O
  Full sales order management, splitting, substitutions etc
n/a
O
O
  Full special order management, back to back purchasing, reservation of stock and customer notifications
n/a
O
O
  Full integrated epos solution available
n/a
O
O
  Please ask for full details and/or demonstration
 
 
 
   
 
 
 
Payment gateways
 
 
 
  Real time, on line, secure payment gateway integration
  One from the following is included in the core software price:
 
 
 
  ProtX (basic)
  World Pay
  Barclays EPDQ CPI
  PayPal standard
  The following gateways are also supported but are subject to charge:
 
 
 
  ProtX VSPDirect (charge per month)
O
O
O
  PayPal Payments Pro (charge per month)
O
O
O
  Google Checkout (charge per month)
O
O
O
  Cybersoruce (including advanced security and fraud prevention functions)
O
O
O
  PCI DSS compliance throughout all gateways
  SecureByMasterCard and Verified by Visa compliance (subject to availability within gateway)
  Manual capture supported
  Authorisation methods supported
O
O
O
  Pre-authorisation methods supported
O
O
O
   
 
 
 
Shipping and delivery
 
 
 
  Minimum shipping charge/maximum shipping charge
  Calculation of shipping by multi dimension matrix (bands)
  Bands by geography, country, post code
  Bands by weight, volume, value, origin, number of items, other factors
  Bands by courier for customer selection
  Bands by level of service
  Override message to allow shipping by negotiation with customer where needed
  No ship zones
  Customer instructions to be included in shipping notes
  Shipping to alternate address
  Shipping charge visible in checkout
  Shipping charge can be used in promotional pricing offers (eg free shipping on this item for today)
O
O
O
  Flexible packaging pricing
O
O
O
  Insured deliveries offer
O
O
O
  Rules based calculation of default charge
O
O
O
  Integration with Carriers systems for online order tracking (see list, but per carrier)
O
O
O
  Estimated delivery dates e-mailed to customer
O
O
O
  Collect from selected store option
O
O
O
  Flat fee option by product/order
  Free shipping option by product/customer
   
 
 
 
Discounts and special offers
 
 
 
  Special offers
  Home page display of selected special offers
  Special offers per category
  Configurable display of special offers per category
  Time limited offers
  Rounded price offers
  Offers can include shipping costs and discount thereof, per product
  Optional features:
 
 
 
  Discounts and special offers - basic module
O
O
O
  Integrated multi channel management of promotional pricing
O
O
O
  Unlimited price lists
O
O
O
  Multi currency price lists
O
O
O
  Sales quantity breaks
O
O
O
  Customer group specific price lists - requires customer log in
O
O
O
  Multi buy (2 for the price of etc)
O
O
O
  User specified product mixing allowed for multi buy
O
O
O
  Pick any x items from list for total value or value per item
O
O
O
  Kit/bundle purchase options
O
O
O
  Bundle component options
O
O
O
  Enterable discount codes
O
O
O
   
 
 
 
Customer management
 
 
 
  Customer registration
  Returning visitor log in and tracking
  Auto recognition of returning customers
  Multiple addresses/contacts/contact details per customer
  Configurable user defined fields for customer profile
  Customer password auto generation
  Customers can change own password
  Customers can update own details and profile
  Forgot password assistance
  Customers can sign up for unlimited mailings
  Customers can manage their own mailing subscriptions
  Export details of mailing lists and recipients
  Customer wish lists
  Multiple customer lists
  Customers can send e-mail of "their list" to a friend/contact
  Post code look up (additional charges per look up)
O
O
O
  "Catcha" (randomised codes required) to authenticate customer input
O
O
O
  SSL certificated secure areas
O
O
O
  Customer log in areas
O
O
O
  Customer group set up
O
O
O
  Membership to/from dates
O
O
O
  Christmas clubs
O
O
O
  Wedding lists/group purchase lists
O
O
O
   
 
 
 
Customer loyalty
 
 
 
  Loyalty points schemes
 
 
 
  Loyalty points schemes - module
O
O
O
  Loyalty points scheme per product
O
O
O
  Points can vary between different channels/sites/shops for same product
O
O
O
  Points can be used as part settlement for a future sale
O
O
O
  Expiry dates on points
O
O
O
  Customer can print own points statement
O
O
O
   
 
 
 
  Gift vouchers
 
 
 
  Gift voucher schemes - module
O
O
O
  On line sale of gift vouchers
O
O
O
  E-mail delivery of gift vouchers
O
O
O
  Expiry dates on vouchers
O
O
O
  Printable gift vouchers that can be redeemed in store
O
O
O
  Full voucher tracking on redemption and outstanding liabilities
O
O
O
   
 
 
 
Trade/Credit account management
 
 
 
  Trade/credit account management - module
O
O
O
  Multiple authorised account users (at end user)
O
O
O
  Configurable spending limits per user per time period
O
O
O
  Searchable and viewable order history (regardless of where purchased)
O
O
O
  On line document re printing
O
O
O
  On line account payment
O
O
O
  Auto allocation of on line payments to oldest amount
O
O
O
  On line credit requests
O
O
O
  Late payment surcharges/interest auto added to old balances
O
O
O
  On line statement production
O
O
O
  User defined rules for automatic account status management
O
O
O
  Back office override of "on stop"/"cash with order" status etc
O
O
O
   
 
 
 
Reporting and analysis
 
 
 
  Open database for easy reporting
  Live basket view
  Standard order reporting
  Basket conversion/Lost basket analysis
  Google analytics
  Other systems as required
O
O
O
   
 
 
 
Returns manager
 
 
 
  On line request for returns
  Automatic calculation of "permission" to return
  Refund to customer account
  Partial refunds to customer account
  Returns manager - module
O
O
O
  RMA number system
O
O
O
  Fully integrated with Customer relationship manager
O
O
O
  Automatic dispatch of e-mails
O
O
O
   
 
 
 

 

   
Sparkstone Catalogue
Sparkstone ecommerce
Sparkstone Enterprise
Product management
 
 
 
  Full FIFO stock control
n/a
O
O
  Full stock taking
n/a
O
O
  Integration with hand held devices
n/a
O
O
  Full replenishment control
n/a
O
O
  Fully Integrated supply chain order processing
n/a
O
O
  Full warehouse management
n/a
O
O
  Full purchase order management and goods in processing
n/a
O
O
  Full labelling, bar code management, goods tracking
n/a
O
O
  Full sales order management, splitting, substitutions etc
n/a
O
O
  Full special order management, back to back purchasing, reservation of stock and customer notifications
n/a
O
O
  Full integrated epos solution available
n/a
O
O
  Please ask for full details and/or demonstration
 
 
 
   
 
 
 
Shipping and delivery
 
 
 
  Minimum shipping charge/maximum shipping charge
  Calculation of shipping by multi dimension matrix (bands)
  Bands by geography, country, post code
  Bands by weight, volume, value, origin, number of items, other factors
  Bands by courier for customer selection
  Bands by level of service
  Override message to allow shipping by negotiation with customer where needed
  No ship zones
  Customer instructions to be included in shipping notes
  Shipping to alternate address
  Shipping charge visible in checkout
  Shipping charge can be used in promotional pricing offers (eg free shipping on this item for today)
O
O
O
  Flexible packaging pricing
O
O
O
  Insured deliveries offer
O
O
O
  Rules based calculation of default charge
O
O
O
  Integration with Carriers systems for online order tracking (see list, but per carrier)
O
O
O
  Estimated delivery dates e-mailed to customer
O
O
O
  Collect from selected store option
O
O
O
  Flat fee option by product/order
  Free shipping option by product/customer
   
 
 
 
Discounts and special offers
 
 
 
  Special offers
  Home page display of selected special offers
  Special offers per category
  Configurable display of special offers per category
  Time limited offers
  Rounded price offers
  Offers can include shipping costs and discount thereof, per product
  Optional features:
 
 
 
  Discounts and special offers - basic module
O
O
O
  Integrated multi channel management of promotional pricing
O
O
O
  Unlimited price lists
O
O
O
  Multi currency price lists
O
O
O
  Sales quantity breaks
O
O
O
  Customer group specific price lists - requires customer log in
O
O
O
  Multi buy (2 for the price of etc)
O
O
O
  User specified product mixing allowed for multi buy
O
O
O
  Pick any x items from list for total value or value per item
O
O
O
  Kit/bundle purchase options
O
O
O
  Bundle component options
O
O
O
  Enterable discount codes
O
O
O
   
 
 
 
Customer management
 
 
 
  Customer registration
  Returning visitor log in and tracking
  Auto recognition of returning customers
  Multiple addresses/contacts/contact details per customer
  Configurable user defined fields for customer profile
  Customer password auto generation
  Customers can change own password
  Customers can update own details and profile
  Forgot password assistance
  Customers can sign up for unlimited mailings
  Customers can manage their own mailing subscriptions
  Export details of mailing lists and recipients
  Customer wish lists
  Multiple customer lists
  Customers can send e-mail of "their list" to a friend/contact
  Post code look up (additional charges per look up)
O
O
O
  "Catcha" (randomised codes required) to authenticate customer input
O
O
O
  SSL certificated secure areas
O
O
O
  Customer log in areas
O
O
O
  Customer group set up
O
O
O
  Membership to/from dates
O
O
O
  Christmas clubs
O
O
O
  Wedding lists/group purchase lists
O
O
O
   
 
 
 
Customer loyalty
 
 
 
  Loyalty points schemes
 
 
 
  Loyalty points schemes - module
O
O
O
  Loyalty points scheme per product
O
O
O
  Points can vary between different channels/sites/shops for same product
O
O
O
  Points can be used as part settlement for a future sale
O
O
O
  Expiry dates on points
O
O
O
  Customer can print own points statement
O
O
O
   
 
 
 
  Gift vouchers
 
 
 
  Gift voucher schemes - module
O
O
O
  On line sale of gift vouchers
O
O
O
  E-mail delivery of gift vouchers
O
O
O
  Expiry dates on vouchers
O
O
O
  Printable gift vouchers that can be redeemed in store
O
O
O
  Full voucher tracking on redemption and outstanding liabilities
O
O
O
   
 
 
 
Marketing communications (permission marketing system)
 
 
 
  Marketing communications - module
O
O
O
  Use HTML e-mails that you have designed
O
O
O
  Personalised e-mails or bulk sendings
O
O
O
  Unlimited merge fields
O
O
O
  Set rules for opt-in/opt-out management
O
O
O
  Use e-mail or SMS as delivery methods
O
O
O
  Multi user contribution to content generation
O
O
O
  Store unlimited HTML templates
O
O
O
  Edit and re-use templates with saved edits
O
O
O
  E-mail message delivery
O
O
O
  Scheduled e-mails
O
O
O
  SMS message delivery (additional charges per SMS sent)
O
O
O
  Scheduled SMS deliveries
O
O
O
  E-mail tracking and results via Analytics
O
O
O
   
Sparkstone Catalogue
Sparkstone ecommerce
Sparkstone Enterprise
Design and content manager
 
 
 
  Site design
 
 
 
  Template based solution
  Bespoke design option (via Dreamweaver etc)
O
O
O
  Choice of standard templates
  Variable width templates
  Dynamic variable width templates
O
O
O
  Template customisation option (via Dreamweaver etc)
O
O
O
  Abstraction of contact e-mail addresses and phone numbers (anti crawler)
  Separation of design from program code
  Microsoft SQL Server for world class data storage, speed and reliability
  Multiple template usage allowed within one site
  One click template selection and application (multiple skins)
   
 
 
 
  Site search and navigation
 
 
 
  Superb configurable site navigation features
  Breadcrumb trail
  Configurable search hierarchy
  Configurable search results display
  Product search
  Product attribute search
p/a
  Site search
  Keyword search
  Alias search
  Sound alike search
  User defined terms search
  Suggested terms search
p/a
  Progressive filtering by category/attributes
  Shop by brand
  Shop by manufacturer
  Shop by age/category
  Product tagging
O
O
O
  Shop by product comparison
O
O
O
  Show recently viewed items
   
 
 
 
  Page design and management
 
 
 
  Multiple product page templates
  Multiple product category templates
  Contact us page
  Privacy and security page
  Terms and conditions page
  Customer service page
  Returns policy page
  Shipping and delivery policy page
  Can add unlimited pages from template dictionary
   
 
 
 
  Content
 
 
 
  Complete editorial control over content via standard interface
  FTP access to staging site
  Multiple images per product
  Can add pictures, movies to any part of the web site
  Image management and enhancement tools
  Can add additional fields to database
  Rotating banner management
   
 
 
 
  Catalogue
 
 
 
  Unlimited number of products
  Short and long descriptions of products
  User defined additional fields
n/a
  Product attribute sets per category
n/a
  Product variants
p/a
  Unlimited categories and sub categories
  Customisable display of catalogue sections
  Home page featured products
  Customisable display of special offer items
  Automatic promotion of new products
p/a
  Browse new products
  Multiple revolving home pages
p/a
  Shop by brand/manufacturer/category
  Related products by category and by product
  Display of related products on product page
  Customer reviews
  Tell a friend facility
  Customers who bought x also bought
n/a
  Auto population of customers who bought x also bought
  Best sellers per category
  "Managed" top sellers per category
n/a
  Product warnings/disclaimers per product
  Multiple product images
  "Mouse over" large image presentation
  Product specific knowledge base
n/a
O
O
  Non stock items (simple price records)
  FAQ's per product
O
O
O
  On line promotional "stickers"
  New product "stickers"
  Show real time stock levels per product
O
  Show estimated time to delivery per product
O
  Configure behavior of out of stock items
O
  Specify whether out of stock items may be special ordered
O
  Display of item prices according to log in credentials (customer group)
O
O
O
  Display of ex vat/inc vat prices according to log in credentials (customer group)
O
O
O
  Display of second currency price (simple)
O
O
O
  Display of second sterling price (simple)
  Unlimited sales tax rates
  Discontinued products archived remain on site for SEO purposes
O
  Auto suggestion of replacement item for superseded items
O
   
 
 
 
  Non catalogue
 
 
 
  Multiple additional pages
  Multiple templates
  Forums
O
O
O
  Forum moderation
O
O
O
  On line community creation
O
O
O
  Web logs (blogs)
O
O
O
  Customer Web blogs (multi blogging)
O
O
O
  On line diary/calendar for events
O
O
O
   
 
 
 
Shopping basket and check out manager
 
 
 
  Easy to use, customer friendly, fast streamlined check out process
  Display picture of purchased items in shopping basked, option
  Single payment gateway included (see list of standard choices)
  Option to use multiple payment gateways (see list for choices)
n/a
O
O
  Customer can pay by cheque, configurable by customer type
  Customer can add delivery notes/order comments
  Internal order management notes - viewable and non viewable by from customer
  My account history
  Customer can reprint invoice from My account history
  Settlement by voucher (see loyalty modules)
O
O
O
  Settlement by use of accumulated loyalty points (see loyalty modules)
O
O
O
  Settlement by credit account (see credit account management module)
O
O
O
  Settlement by finance agreement
O
O
O
  Simple e-mail notification of order confirmation to merchant
  Configurable e-mail notifications to customer
  Real time basket management and orders today information
  Customer can save basket
  Print basket as estimate/quote
   
 
 
 
Payment gateways
 
 
 
  Real time, on line, secure payment gateway integration
  One from the following is included in the core software price:
 
 
 
  SagePay (basic)
  World Pay
  Barclays EPDQ CPI
  PayPal standard
  The following gateways are also supported but are subject to charge:
 
 
 
  ProtX VSPDirect (charge per month)
O
O
O
  PayPal Payments Pro (charge per month)
O
O
O
  Google Checkout (charge per month)
O
O
O
  Cybersoruce (including advanced security and fraud prevention functions)
O
O
O
  PCI DSS compliance throughout all gateways
  SecureByMasterCard and Verified by Visa compliance (subject to availability within gateway)
  Manual capture supported
  Authorisation methods supported
O
O
O
  Pre-authorisation methods supported
O
O
O
   
 
 
 
Shipping and delivery
 
 
 
  Minimum shipping charge/maximum shipping charge
  Calculation of shipping by multi dimension matrix (bands)
  Bands by geography, country, post code
  Bands by weight, volume, value, origin, number of items, other factors
  Bands by courier for customer selection
  Bands by level of service
  Override message to allow shipping by negotiation with customer where needed
  No ship zones
  Customer instructions to be included in shipping notes
  Shipping to alternate address
  Shipping charge visible in checkout
  Shipping charge can be used in promotional pricing offers (eg free shipping on this item for today)
O
O
O
  Flexible packaging pricing
O
O
O
  Insured deliveries offer
O
O
O
  Rules based calculation of default charge
O
O
O
  Integration with Carriers systems for online order tracking (see list, but per carrier)
O
O
O
  Estimated delivery dates e-mailed to customer
O
O
O
  Collect from selected store option
O
O
O
  Flat fee option by product/order
  Free shipping option by product/customer
   
 
 
 
Search engine optimisation (SEO)
 
 
 
  Define default and page level meta tags
  Define product and category meta tags
  URL rewriting
  Auto generated site map
  Auto generated site index
  Page optimiser
  Keyword density analysis tool
  Link equity analyser
   
 
 
 
Pay per click management (PPC)
 
 
 
  Auto generated PPC adverts
  Auto update of PPC ads - Google
O
O
O
  Auto update of PPC ads - Yahoo
O
O
O
  Auto update of PPC ads - Microsoft
O
O
O
  PPC budget monitor
O
O
O
  PPC analytics
O
O
O
   
 
 
 
Discounts and special offers
 
 
 
  Special offers
  Home page display of selected special offers
  Special offers per category
  Configurable display of special offers per category
  Time limited offers
  Rounded price offers
  Offers can include shipping costs and discount thereof, per product
  Optional features:
 
 
 
  Discounts and special offers - basic module
O
O
O
  Integrated multi channel management of promotional pricing
O
O
O
  Unlimited price lists
O
O
O
  Multi currency price lists
O
O
O
  Sales quantity breaks
O
O
O
  Customer group specific price lists - requires customer log in
O
O
O
  Multi buy (2 for the price of etc)
O
O
O
  User specified product mixing allowed for multi buy
O
O
O
  Pick any x items from list for total value or value per item
O
O
O
  Kit/bundle purchase options
O
O
O
  Bundle component options
O
O
O
  Enterable discount codes
O
O
O
   
 
 
 
Customer management
 
 
 
  Customer registration
  Returning visitor log in and tracking
  Auto recognition of returning customers
  Multiple addresses/contacts/contact details per customer
  Configurable user defined fields for customer profile
  Customer password auto generation
  Customers can change own password
  Customers can update own details and profile
  Forgot password assistance
  Customers can sign up for unlimited mailings
  Customers can manage their own mailing subscriptions
  Export details of mailing lists and recipients
  Customer wish lists
  Multiple customer lists
  Customers can send e-mail of "their list" to a friend/contact
  Post code look up (additional charges per look up)
O
O
O
  "Catcha" (randomised codes required) to authenticate customer input
O
O
O
  SSL certificated secure areas
O
O
O
  Customer log in areas
O
O
O
  Customer group set up
O
O
O
  Membership to/from dates
O
O
O
  Christmas clubs
O
O
O
  Wedding lists/group purchase lists
O
O
O
   
 
 
 
Customer loyalty
 
 
 
  Loyalty points schemes
 
 
 
  Loyalty points schemes - module
O
O
O
  Loyalty points scheme per product
O
O
O
  Points can vary between different channels/sites/shops for same product
O
O
O
  Points can be used as part settlement for a future sale
O
O
O
  Expiry dates on points
O
O
O
  Customer can print own points statement
O
O
O
   
 
 
 
  Gift vouchers
 
 
 
  Gift voucher schemes - module
O
O
O
  On line sale of gift vouchers
O
O
O
  E-mail delivery of gift vouchers
O
O
O
  Expiry dates on vouchers
O
O
O
  Printable gift vouchers that can be redeemed in store
O
O
O
  Full voucher tracking on redemption and outstanding liabilities
O
O
O
   
 
 
 
Marketing communications (permission marketing system)
 
 
 
  Marketing communications - module
O
O
O
  Use HTML e-mails that you have designed
O
O
O
  Personalised e-mails or bulk sendings
O
O
O
  Unlimited merge fields
O
O
O
  Set rules for opt-in/opt-out management
O
O
O
  Use e-mail or SMS as delivery methods
O
O
O
  Multi user contribution to content generation
O
O
O
  Store unlimited HTML templates
O
O
O
  Edit and re-use templates with saved edits
O
O
O
  E-mail message delivery
O
O
O
  Scheduled e-mails
O
O
O
  SMS message delivery (additional charges per SMS sent)
O
O
O
  Scheduled SMS deliveries
O
O
O
  E-mail tracking and results via Analytics
O
O
O
   
 
 
 
Returns manager
 
 
 
  On line request for returns
  Automatic calculation of "permission" to return
  Refund to customer account
  Partial refunds to customer account
  Returns manager - module
O
O
O
  RMA number system
O
O
O
  Fully integrated with Customer relationship manager
O
O
O
  Automatic dispatch of e-mails
O
O
O
   
 
 
 
Advertising manager (income)
 
 
 
  Rotating banner management
  Advertising manager - module
O
O
O
  Enables you to manage third party adverts on your site
O
O
O
  Charge by period
O
O
O
  Charge by size
O
O
O
  Charge by impressions
O
O
O
   
 
 
 
Affiliate scheme manager
 
 
 
  Affiliate scheme manager - module
O
O
O
  Manage your own affiliate schemes (inbound)
O
O
O
  Participate in others affiliate schemes (outbound)
O
O
O

 

   
Sparkstone Catalogue
Sparkstone ecommerce
Sparkstone Enterprise
Customer loyalty
 
 
 
  Loyalty points schemes
 
 
 
  Loyalty points schemes - module
O
O
O
  Loyalty points scheme per product
O
O
O
  Points can vary between different channels/sites/shops for same product
O
O
O
  Points can be used as part settlement for a future sale
O
O
O
  Expiry dates on points
O
O
O
  Customer can print own points statement
O
O
O
   
 
 
 
  Gift vouchers
 
 
 
  Gift voucher schemes - module
O
O
O
  On line sale of gift vouchers
O
O
O
  E-mail delivery of gift vouchers
O
O
O
  Expiry dates on vouchers
O
O
O
  Printable gift vouchers that can be redeemed in store
O
O
O
  Full voucher tracking on redemption and outstanding liabilities
O
O
O
   
 
 
 
Customer relationship manager
 
 
 
   
 
 
 
  Customer communications
 
 
 
  Ask a question about a product
  Request a call back
  Customer relationship manager - module
O
O
O
  Module standard features:
 
 
 
  Auto receive customer e-mail queries into database from web site/direct
O
O
O
  Record inbound telephone issues in database
O
O
O
  Full record of all communication with customer
O
O
O
  E-mail message delivery
O
O
O
  Scheduled e-mails
O
O
O
  SMS message delivery (additional charges per SMS sent)
O
O
O
  Scheduled SMS deliveries
O
O
O
  E-mail tracking and results via Analytics
O
O
O
  Full access to customer transaction history no matter which channel of purchase
n/a
O
O
   
 
 
 
  Customer service manager (help desk/customer support tickets)
 
 
 
  Customer relationship manager - module
O
O
O
  Module standard features:
 
 
 
  Issue management
O
O
O
  Multiple user defined Service level agreements (SLA's)/standards
O
O
O
  SLA monitoring
O
O
O
  Queue management
O
O
O
  Multiple customer service representatives
O
O
O
  Auto allocation of issues to customer service representatives
O
O
O
  Live chat option (Instant messenger)
O
O
O
  Full integration with Returns manager
O
O
O
  Full integration with Knowledge base
O
O
O
  Global alerts to all representatives and auto update of on line messages
O
O
O
  E-mail message delivery
O
O
O
  Scheduled e-mails
O
O
O
  SMS message delivery (additional charges per SMS sent)
O
O
O
  Scheduled SMS deliveries
O
O
O
  E-mail tracking and results via Analytics
O
O
O
   
 
 
 
Marketing communications (permission marketing system)
 
 
 
  Marketing communications - module
O
O
O
  Use HTML e-mails that you have designed
O
O
O
  Personalised e-mails or bulk sendings
O
O
O
  Unlimited merge fields
O
O
O
  Set rules for opt-in/opt-out management
O
O
O
  Use e-mail or SMS as delivery methods
O
O
O
  Multi user contribution to content generation
O
O
O
  Store unlimited HTML templates
O
O
O
  Edit and re-use templates with saved edits
O
O
O
  E-mail message delivery
O
O
O
  Scheduled e-mails
O
O
O
  SMS message delivery (additional charges per SMS sent)
O
O
O
  Scheduled SMS deliveries
O
O
O
  E-mail tracking and results via Analytics
O
O
O
   
 
 
 
Reporting and analysis
 
 
 
  Open database for easy reporting
  Live basket view
  Standard order reporting
  Basket conversion/Lost basket analysis
  Google analytics
  Other systems as required
O
O
O
   
 
 
 
Returns manager
 
 
 
  On line request for returns
  Automatic calculation of "permission" to return
  Refund to customer account
  Partial refunds to customer account
  Returns manager - module
O
O
O
  RMA number system
O
O
O
  Fully integrated with Customer relationship manager
O
O
O
  Automatic dispatch of e-mails
O
O
O
   
 
 
 
Advertising manager (income)
 
 
 
  Rotating banner management
  Advertising manager - module
O
O
O
  Enables you to manage third party adverts on your site
O
O
O
  Charge by period
O
O
O
  Charge by size
O
O
O
  Charge by impressions
O
O
O
   
 
 
 
Affiliate scheme manager
 
 
 
  Affiliate scheme manager - module
O
O
O
  Manage your own affiliate schemes (inbound)
O
O
O
  Participate in others affiliate schemes (outbound)
O
O
O
   
 
 
 
Accounting software integration
 
 
 
  Integration with Sage Line 50
O
O
O
  Integration with Quick Books
O
O
O
  Integration with Access Accounts
O
O
O

 

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