Ecommerce software modules and features

Sparkstone EPoS and BackOffice gives you a single solution which truly leverages your business data – a single database, a single interface – no re-keying of data, no more errors between systems. Sparkstone EPoS is the key – an extensible full featured, high value for money system that goes wherever you want to go.

Our software can be customised and tailored to your own requirements and specifications, providing you with a comprehensive solution. The following feature lists shows those items ticked as included as standard and other items as optional(O).

Sparkstone Catalogue
Sparkstone ecommerce
Sparkstone Enterprise
Core software features
Core software features (indicated by tick marks below)
√
√
√
Additional users (per user)
n/a
O
O
Additional sites (per site)
n/a
n/a
O
Product management
Full FIFO stock control
n/a
O
O
Full stock taking
n/a
O
O
Integration with hand held devices
n/a
O
O
Full replenishment control
n/a
O
O
Fully Integrated supply chain order processing
n/a
O
O
Full warehouse management
n/a
O
O
Full purchase order management and goods in processing
n/a
O
O
Full labelling, bar code management, goods tracking
n/a
O
O
Full sales order management, splitting, substitutions etc
n/a
O
O
Full special order management, back to back purchasing, reservation of stock and customer notifications
n/a
O
O
Full integrated epos solution available
n/a
O
O
Please ask for full details and/or demonstration
Payment gateways
Real time, on line, secure payment gateway integration
√
√
√
One from the following is included in the core software price:
ProtX (basic)
√
√
√
World Pay
√
√
√
Barclays EPDQ CPI
√
√
√
PayPal standard
√
√
√
The following gateways are also supported but are subject to charge:
ProtX VSPDirect (charge per month)
O
O
O
PayPal Payments Pro (charge per month)
O
O
O
Google Checkout (charge per month)
O
O
O
Cybersoruce (including advanced security and fraud prevention functions)
O
O
O
PCI DSS compliance throughout all gateways
√
√
√
SecureByMasterCard and Verified by Visa compliance (subject to availability within gateway)
√
√
√
Manual capture supported
√
√
√
Authorisation methods supported
O
O
O
Pre-authorisation methods supported
O
O
O
Shipping and delivery
Minimum shipping charge/maximum shipping charge
√
√
√
Calculation of shipping by multi dimension matrix (bands)
√
√
√
Bands by geography, country, post code
√
√
√
Bands by weight, volume, value, origin, number of items, other factors
√
√
√
Bands by courier for customer selection
√
√
√
Bands by level of service
√
√
√
Override message to allow shipping by negotiation with customer where needed
√
√
√
No ship zones
√
√
√
Customer instructions to be included in shipping notes
√
√
√
Shipping to alternate address
√
√
√
Shipping charge visible in checkout
√
√
√
Shipping charge can be used in promotional pricing offers (eg free shipping on this item for today)
O
O
O
Flexible packaging pricing
O
O
O
Insured deliveries offer
O
O
O
Rules based calculation of default charge
O
O
O
Integration with Carriers systems for online order tracking (see list, but per carrier)
O
O
O
Estimated delivery dates e-mailed to customer
O
O
O
Collect from selected store option
O
O
O
Flat fee option by product/order
√
√
√
Free shipping option by product/customer
√
√
√
Discounts and special offers
Special offers
√
√
√
Home page display of selected special offers
√
√
√
Special offers per category
√
√
√
Configurable display of special offers per category
√
√
√
Time limited offers
√
√
√
Rounded price offers
√
√
√
Offers can include shipping costs and discount thereof, per product
√
√
√
Optional features:
Discounts and special offers - basic module
O
O
O
Integrated multi channel management of promotional pricing
O
O
O
Unlimited price lists
O
O
O
Multi currency price lists
O
O
O
Sales quantity breaks
O
O
O
Customer group specific price lists - requires customer log in
O
O
O
Multi buy (2 for the price of etc)
O
O
O
User specified product mixing allowed for multi buy
O
O
O
Pick any x items from list for total value or value per item
O
O
O
Kit/bundle purchase options
O
O
O
Bundle component options
O
O
O
Enterable discount codes
O
O
O
Customer management
Customer registration
√
√
√
Returning visitor log in and tracking
√
√
√
Auto recognition of returning customers
√
√
√
Multiple addresses/contacts/contact details per customer
√
√
√
Configurable user defined fields for customer profile
√
√
√
Customer password auto generation
√
√
√
Customers can change own password
√
√
√
Customers can update own details and profile
√
√
√
Forgot password assistance
√
√
√
Customers can sign up for unlimited mailings
√
√
√
Customers can manage their own mailing subscriptions
√
√
√
Export details of mailing lists and recipients
√
√
√
Customer wish lists
√
√
√
Multiple customer lists
√
√
√
Customers can send e-mail of "their list" to a friend/contact
√
√
√
Post code look up (additional charges per look up)
O
O
O
"Catcha" (randomised codes required) to authenticate customer input
O
O
O
SSL certificated secure areas
O
O
O
Customer log in areas
O
O
O
Customer group set up
O
O
O
Membership to/from dates
O
O
O
Christmas clubs
O
O
O
Wedding lists/group purchase lists
O
O
O
Customer loyalty
Loyalty points schemes
Loyalty points schemes - module
O
O
O
Loyalty points scheme per product
O
O
O
Points can vary between different channels/sites/shops for same product
O
O
O
Points can be used as part settlement for a future sale
O
O
O
Expiry dates on points
O
O
O
Customer can print own points statement
O
O
O
Gift vouchers
Gift voucher schemes - module
O
O
O
On line sale of gift vouchers
O
O
O
E-mail delivery of gift vouchers
O
O
O
Expiry dates on vouchers
O
O
O
Printable gift vouchers that can be redeemed in store
O
O
O
Full voucher tracking on redemption and outstanding liabilities
O
O
O
Trade/Credit account management
Trade/credit account management - module
O
O
O
Multiple authorised account users (at end user)
O
O
O
Configurable spending limits per user per time period
O
O
O
Searchable and viewable order history (regardless of where purchased)
O
O
O
On line document re printing
O
O
O
On line account payment
O
O
O
Auto allocation of on line payments to oldest amount
O
O
O
On line credit requests
O
O
O
Late payment surcharges/interest auto added to old balances
O
O
O
On line statement production
O
O
O
User defined rules for automatic account status management
O
O
O
Back office override of "on stop"/"cash with order" status etc
O
O
O
Reporting and analysis
Open database for easy reporting
√
√
√
Live basket view
√
√
√
Standard order reporting
√
√
√
Basket conversion/Lost basket analysis
√
√
√
Google analytics
√
√
√
Other systems as required
O
O
O
Returns manager
On line request for returns
√
√
√
Automatic calculation of "permission" to return
√
√
√
Refund to customer account
√
√
√
Partial refunds to customer account
√
√
√
Returns manager - module
O
O
O
RMA number system
O
O
O
Fully integrated with Customer relationship manager
O
O
O
Automatic dispatch of e-mails
O
O
O
Sparkstone Catalogue
Sparkstone ecommerce
Sparkstone Enterprise
Product management
Full FIFO stock control
n/a
O
O
Full stock taking
n/a
O
O
Integration with hand held devices
n/a
O
O
Full replenishment control
n/a
O
O
Fully Integrated supply chain order processing
n/a
O
O
Full warehouse management
n/a
O
O
Full purchase order management and goods in processing
n/a
O
O
Full labelling, bar code management, goods tracking
n/a
O
O
Full sales order management, splitting, substitutions etc
n/a
O
O
Full special order management, back to back purchasing, reservation of stock and customer notifications
n/a
O
O
Full integrated epos solution available
n/a
O
O
Please ask for full details and/or demonstration
Shipping and delivery
Minimum shipping charge/maximum shipping charge
√
√
√
Calculation of shipping by multi dimension matrix (bands)
√
√
√
Bands by geography, country, post code
√
√
√
Bands by weight, volume, value, origin, number of items, other factors
√
√
√
Bands by courier for customer selection
√
√
√
Bands by level of service
√
√
√
Override message to allow shipping by negotiation with customer where needed
√
√
√
No ship zones
√
√
√
Customer instructions to be included in shipping notes
√
√
√
Shipping to alternate address
√
√
√
Shipping charge visible in checkout
√
√
√
Shipping charge can be used in promotional pricing offers (eg free shipping on this item for today)
O
O
O
Flexible packaging pricing
O
O
O
Insured deliveries offer
O
O
O
Rules based calculation of default charge
O
O
O
Integration with Carriers systems for online order tracking (see list, but per carrier)
O
O
O
Estimated delivery dates e-mailed to customer
O
O
O
Collect from selected store option
O
O
O
Flat fee option by product/order
√
√
√
Free shipping option by product/customer
√
√
√
Discounts and special offers
Special offers
√
√
√
Home page display of selected special offers
√
√
√
Special offers per category
√
√
√
Configurable display of special offers per category
√
√
√
Time limited offers
√
√
√
Rounded price offers
√
√
√
Offers can include shipping costs and discount thereof, per product
√
√
√
Optional features:
Discounts and special offers - basic module
O
O
O
Integrated multi channel management of promotional pricing
O
O
O
Unlimited price lists
O
O
O
Multi currency price lists
O
O
O
Sales quantity breaks
O
O
O
Customer group specific price lists - requires customer log in
O
O
O
Multi buy (2 for the price of etc)
O
O
O
User specified product mixing allowed for multi buy
O
O
O
Pick any x items from list for total value or value per item
O
O
O
Kit/bundle purchase options
O
O
O
Bundle component options
O
O
O
Enterable discount codes
O
O
O
Customer management
Customer registration
√
√
√
Returning visitor log in and tracking
√
√
√
Auto recognition of returning customers
√
√
√
Multiple addresses/contacts/contact details per customer
√
√
√
Configurable user defined fields for customer profile
√
√
√
Customer password auto generation
√
√
√
Customers can change own password
√
√
√
Customers can update own details and profile
√
√
√
Forgot password assistance
√
√
√
Customers can sign up for unlimited mailings
√
√
√
Customers can manage their own mailing subscriptions
√
√
√
Export details of mailing lists and recipients
√
√
√
Customer wish lists
√
√
√
Multiple customer lists
√
√
√
Customers can send e-mail of "their list" to a friend/contact
√
√
√
Post code look up (additional charges per look up)
O
O
O
"Catcha" (randomised codes required) to authenticate customer input
O
O
O
SSL certificated secure areas
O
O
O
Customer log in areas
O
O
O
Customer group set up
O
O
O
Membership to/from dates
O
O
O
Christmas clubs
O
O
O
Wedding lists/group purchase lists
O
O
O
Customer loyalty
Loyalty points schemes
Loyalty points schemes - module
O
O
O
Loyalty points scheme per product
O
O
O
Points can vary between different channels/sites/shops for same product
O
O
O
Points can be used as part settlement for a future sale
O
O
O
Expiry dates on points
O
O
O
Customer can print own points statement
O
O
O
Gift vouchers
Gift voucher schemes - module
O
O
O
On line sale of gift vouchers
O
O
O
E-mail delivery of gift vouchers
O
O
O
Expiry dates on vouchers
O
O
O
Printable gift vouchers that can be redeemed in store
O
O
O
Full voucher tracking on redemption and outstanding liabilities
O
O
O
Marketing communications (permission marketing system)
Marketing communications - module
O
O
O
Use HTML e-mails that you have designed
O
O
O
Personalised e-mails or bulk sendings
O
O
O
Unlimited merge fields
O
O
O
Set rules for opt-in/opt-out management
O
O
O
Use e-mail or SMS as delivery methods
O
O
O
Multi user contribution to content generation
O
O
O
Store unlimited HTML templates
O
O
O
Edit and re-use templates with saved edits
O
O
O
E-mail message delivery
O
O
O
Scheduled e-mails
O
O
O
SMS message delivery (additional charges per SMS sent)
O
O
O
Scheduled SMS deliveries
O
O
O
E-mail tracking and results via Analytics
O
O
O
Sparkstone Catalogue
Sparkstone ecommerce
Sparkstone Enterprise
Design and content manager
Site design
Template based solution
√
√
√
Bespoke design option (via Dreamweaver etc)
O
O
O
Choice of standard templates
√
√
√
Variable width templates
√
√
√
Dynamic variable width templates
O
O
O
Template customisation option (via Dreamweaver etc)
O
O
O
Abstraction of contact e-mail addresses and phone numbers (anti crawler)
√
√
√
Separation of design from program code
√
√
√
Microsoft SQL Server for world class data storage, speed and reliability
√
√
√
Multiple template usage allowed within one site
√
√
√
One click template selection and application (multiple skins)
√
√
√
Site search and navigation
Superb configurable site navigation features
√
√
√
Breadcrumb trail
√
√
√
Configurable search hierarchy
√
√
√
Configurable search results display
√
√
√
Product search
√
√
√
Product attribute search
p/a
√
√
Site search
√
√
√
Keyword search
√
√
√
Alias search
√
√
√
Sound alike search
√
√
√
User defined terms search
√
√
√
Suggested terms search
p/a
√
√
Progressive filtering by category/attributes
√
√
√
Shop by brand
√
√
√
Shop by manufacturer
√
√
√
Shop by age/category
√
√
√
Product tagging
O
O
O
Shop by product comparison
O
O
O
Show recently viewed items
√
√
√
Page design and management
Multiple product page templates
√
√
√
Multiple product category templates
√
√
√
Contact us page
√
√
√
Privacy and security page
√
√
√
Terms and conditions page
√
√
√
Customer service page
√
√
√
Returns policy page
√
√
√
Shipping and delivery policy page
√
√
√
Can add unlimited pages from template dictionary
√
√
√
Content
Complete editorial control over content via standard interface
√
√
√
FTP access to staging site
√
√
√
Multiple images per product
√
√
√
Can add pictures, movies to any part of the web site
√
√
√
Image management and enhancement tools
√
√
√
Can add additional fields to database
√
√
√
Rotating banner management
√
√
√
Catalogue
Unlimited number of products
√
√
√
Short and long descriptions of products
√
√
√
User defined additional fields
n/a
√
√
Product attribute sets per category
n/a
√
√
Product variants
p/a
√
√
Unlimited categories and sub categories
√
√
√
Customisable display of catalogue sections
√
√
√
Home page featured products
√
√
√
Customisable display of special offer items
√
√
√
Automatic promotion of new products
p/a
√
√
Browse new products
√
√
√
Multiple revolving home pages
p/a
√
√
Shop by brand/manufacturer/category
√
√
√
Related products by category and by product
√
√
√
Display of related products on product page
√
√
√
Customer reviews
√
√
√
Tell a friend facility
√
√
√
Customers who bought x also bought …
n/a
√
√
Auto population of customers who bought x also bought…
√
√
√
Best sellers per category
√
√
√
"Managed" top sellers per category
n/a
√
√
Product warnings/disclaimers per product
√
√
√
Multiple product images
√
√
√
"Mouse over" large image presentation
√
√
√
Product specific knowledge base
n/a
O
O
Non stock items (simple price records)
√
√
√
FAQ's per product
O
O
O
On line promotional "stickers"
√
√
√
New product "stickers"
√
√
√
Show real time stock levels per product
O
√
√
Show estimated time to delivery per product
O
√
√
Configure behavior of out of stock items
O
√
√
Specify whether out of stock items may be special ordered
O
√
√
Display of item prices according to log in credentials (customer group)
O
O
O
Display of ex vat/inc vat prices according to log in credentials (customer group)
O
O
O
Display of second currency price (simple)
O
O
O
Display of second sterling price (simple)
√
√
√
Unlimited sales tax rates
√
√
√
Discontinued products archived remain on site for SEO purposes
O
√
√
Auto suggestion of replacement item for superseded items
O
√
√
Non catalogue
Multiple additional pages
√
√
√
Multiple templates
√
√
√
Forums
O
O
O
Forum moderation
O
O
O
On line community creation
O
O
O
Web logs (blogs)
O
O
O
Customer Web blogs (multi blogging)
O
O
O
On line diary/calendar for events
O
O
O
Shopping basket and check out manager
Easy to use, customer friendly, fast streamlined check out process
√
√
√
Display picture of purchased items in shopping basked, option
√
√
√
Single payment gateway included (see list of standard choices)
√
√
√
Option to use multiple payment gateways (see list for choices)
n/a
O
O
Customer can pay by cheque, configurable by customer type
√
√
√
Customer can add delivery notes/order comments
√
√
√
Internal order management notes - viewable and non viewable by from customer
√
√
√
My account history
√
√
√
Customer can reprint invoice from My account history
√
√
√
Settlement by voucher (see loyalty modules)
O
O
O
Settlement by use of accumulated loyalty points (see loyalty modules)
O
O
O
Settlement by credit account (see credit account management module)
O
O
O
Settlement by finance agreement
O
O
O
Simple e-mail notification of order confirmation to merchant
√
√
√
Configurable e-mail notifications to customer
√
√
√
Real time basket management and orders today information
√
√
√
Customer can save basket
√
√
√
Print basket as estimate/quote
√
√
√
Payment gateways
Real time, on line, secure payment gateway integration
√
√
√
One from the following is included in the core software price:
ProtX (basic)
√
√
√
World Pay
√
√
√
Barclays EPDQ CPI
√
√
√
PayPal standard
√
√
√
The following gateways are also supported but are subject to charge:
ProtX VSPDirect (charge per month)
O
O
O
PayPal Payments Pro (charge per month)
O
O
O
Google Checkout (charge per month)
O
O
O
Cybersoruce (including advanced security and fraud prevention functions)
O
O
O
PCI DSS compliance throughout all gateways
√
√
√
SecureByMasterCard and Verified by Visa compliance (subject to availability within gateway)
√
√
√
Manual capture supported
√
√
√
Authorisation methods supported
O
O
O
Pre-authorisation methods supported
O
O
O
Shipping and delivery
Minimum shipping charge/maximum shipping charge
√
√
√
Calculation of shipping by multi dimension matrix (bands)
√
√
√
Bands by geography, country, post code
√
√
√
Bands by weight, volume, value, origin, number of items, other factors
√
√
√
Bands by courier for customer selection
√
√
√
Bands by level of service
√
√
√
Override message to allow shipping by negotiation with customer where needed
√
√
√
No ship zones
√
√
√
Customer instructions to be included in shipping notes
√
√
√
Shipping to alternate address
√
√
√
Shipping charge visible in checkout
√
√
√
Shipping charge can be used in promotional pricing offers (eg free shipping on this item for today)
O
O
O
Flexible packaging pricing
O
O
O
Insured deliveries offer
O
O
O
Rules based calculation of default charge
O
O
O
Integration with Carriers systems for online order tracking (see list, but per carrier)
O
O
O
Estimated delivery dates e-mailed to customer
O
O
O
Collect from selected store option
O
O
O
Flat fee option by product/order
√
√
√
Free shipping option by product/customer
√
√
√
Search engine optimisation (SEO)
Define default and page level meta tags
√
√
√
Define product and category meta tags
√
√
√
URL rewriting
√
√
√
Auto generated site map
√
√
√
Auto generated site index
√
√
√
Page optimiser
√
√
√
Keyword density analysis tool
√
√
√
Link equity analyser
√
√
√
Pay per click management (PPC)
Auto generated PPC adverts
√
√
√
Auto update of PPC ads - Google
O
O
O
Auto update of PPC ads - Yahoo
O
O
O
Auto update of PPC ads - Microsoft
O
O
O
PPC budget monitor
O
O
O
PPC analytics
O
O
O
Discounts and special offers
Special offers
√
√
√
Home page display of selected special offers
√
√
√
Special offers per category
√
√
√
Configurable display of special offers per category
√
√
√
Time limited offers
√
√
√
Rounded price offers
√
√
√
Offers can include shipping costs and discount thereof, per product
√
√
√
Optional features:
Discounts and special offers - basic module
O
O
O
Integrated multi channel management of promotional pricing
O
O
O
Unlimited price lists
O
O
O
Multi currency price lists
O
O
O
Sales quantity breaks
O
O
O
Customer group specific price lists - requires customer log in
O
O
O
Multi buy (2 for the price of etc)
O
O
O
User specified product mixing allowed for multi buy
O
O
O
Pick any x items from list for total value or value per item
O
O
O
Kit/bundle purchase options
O
O
O
Bundle component options
O
O
O
Enterable discount codes
O
O
O
Customer management
Customer registration
√
√
√
Returning visitor log in and tracking
√
√
√
Auto recognition of returning customers
√
√
√
Multiple addresses/contacts/contact details per customer
√
√
√
Configurable user defined fields for customer profile
√
√
√
Customer password auto generation
√
√
√
Customers can change own password
√
√
√
Customers can update own details and profile
√
√
√
Forgot password assistance
√
√
√
Customers can sign up for unlimited mailings
√
√
√
Customers can manage their own mailing subscriptions
√
√
√
Export details of mailing lists and recipients
√
√
√
Customer wish lists
√
√
√
Multiple customer lists
√
√
√
Customers can send e-mail of "their list" to a friend/contact
√
√
√
Post code look up (additional charges per look up)
O
O
O
"Catcha" (randomised codes required) to authenticate customer input
O
O
O
SSL certificated secure areas
O
O
O
Customer log in areas
O
O
O
Customer group set up
O
O
O
Membership to/from dates
O
O
O
Christmas clubs
O
O
O
Wedding lists/group purchase lists
O
O
O
Customer loyalty
Loyalty points schemes
Loyalty points schemes - module
O
O
O
Loyalty points scheme per product
O
O
O
Points can vary between different channels/sites/shops for same product
O
O
O
Points can be used as part settlement for a future sale
O
O
O
Expiry dates on points
O
O
O
Customer can print own points statement
O
O
O
Gift vouchers
Gift voucher schemes - module
O
O
O
On line sale of gift vouchers
O
O
O
E-mail delivery of gift vouchers
O
O
O
Expiry dates on vouchers
O
O
O
Printable gift vouchers that can be redeemed in store
O
O
O
Full voucher tracking on redemption and outstanding liabilities
O
O
O
Marketing communications (permission marketing system)
Marketing communications - module
O
O
O
Use HTML e-mails that you have designed
O
O
O
Personalised e-mails or bulk sendings
O
O
O
Unlimited merge fields
O
O
O
Set rules for opt-in/opt-out management
O
O
O
Use e-mail or SMS as delivery methods
O
O
O
Multi user contribution to content generation
O
O
O
Store unlimited HTML templates
O
O
O
Edit and re-use templates with saved edits
O
O
O
E-mail message delivery
O
O
O
Scheduled e-mails
O
O
O
SMS message delivery (additional charges per SMS sent)
O
O
O
Scheduled SMS deliveries
O
O
O
E-mail tracking and results via Analytics
O
O
O
Returns manager
On line request for returns
√
√
√
Automatic calculation of "permission" to return
√
√
√
Refund to customer account
√
√
√
Partial refunds to customer account
√
√
√
Returns manager - module
O
O
O
RMA number system
O
O
O
Fully integrated with Customer relationship manager
O
O
O
Automatic dispatch of e-mails
O
O
O
Advertising manager (income)
Rotating banner management
√
√
√
Advertising manager - module
O
O
O
Enables you to manage third party adverts on your site
O
O
O
Charge by period
O
O
O
Charge by size
O
O
O
Charge by impressions
O
O
O
Affiliate scheme manager
Affiliate scheme manager - module
O
O
O
Manage your own affiliate schemes (inbound)
O
O
O
Participate in others affiliate schemes (outbound)
O
O
O
Sparkstone Catalogue
Sparkstone ecommerce
Sparkstone Enterprise
Customer loyalty
Loyalty points schemes
Loyalty points schemes - module
O
O
O
Loyalty points scheme per product
O
O
O
Points can vary between different channels/sites/shops for same product
O
O
O
Points can be used as part settlement for a future sale
O
O
O
Expiry dates on points
O
O
O
Customer can print own points statement
O
O
O
Gift vouchers
Gift voucher schemes - module
O
O
O
On line sale of gift vouchers
O
O
O
E-mail delivery of gift vouchers
O
O
O
Expiry dates on vouchers
O
O
O
Printable gift vouchers that can be redeemed in store
O
O
O
Full voucher tracking on redemption and outstanding liabilities
O
O
O
Customer relationship manager
Customer communications
Ask a question about a product
√
√
√
Request a call back
√
√
√
Customer relationship manager - module
O
O
O
Module standard features:
Auto receive customer e-mail queries into database from web site/direct
O
O
O
Record inbound telephone issues in database
O
O
O
Full record of all communication with customer
O
O
O
E-mail message delivery
O
O
O
Scheduled e-mails
O
O
O
SMS message delivery (additional charges per SMS sent)
O
O
O
Scheduled SMS deliveries
O
O
O
E-mail tracking and results via Analytics
O
O
O
Full access to customer transaction history no matter which channel of purchase
n/a
O
O
Customer service manager (help desk/customer support tickets)
Customer relationship manager - module
O
O
O
Module standard features:
Issue management
O
O
O
Multiple user defined Service level agreements (SLA's)/standards
O
O
O
SLA monitoring
O
O
O
Queue management
O
O
O
Multiple customer service representatives
O
O
O
Auto allocation of issues to customer service representatives
O
O
O
Live chat option (Instant messenger)
O
O
O
Full integration with Returns manager
O
O
O
Full integration with Knowledge base
O
O
O
Global alerts to all representatives and auto update of on line messages
O
O
O
E-mail message delivery
O
O
O
Scheduled e-mails
O
O
O
SMS message delivery (additional charges per SMS sent)
O
O
O
Scheduled SMS deliveries
O
O
O
E-mail tracking and results via Analytics
O
O
O
Marketing communications (permission marketing system)
Marketing communications - module
O
O
O
Use HTML e-mails that you have designed
O
O
O
Personalised e-mails or bulk sendings
O
O
O
Unlimited merge fields
O
O
O
Set rules for opt-in/opt-out management
O
O
O
Use e-mail or SMS as delivery methods
O
O
O
Multi user contribution to content generation
O
O
O
Store unlimited HTML templates
O
O
O
Edit and re-use templates with saved edits
O
O
O
E-mail message delivery
O
O
O
Scheduled e-mails
O
O
O
SMS message delivery (additional charges per SMS sent)
O
O
O
Scheduled SMS deliveries
O
O
O
E-mail tracking and results via Analytics
O
O
O
Reporting and analysis
Open database for easy reporting
√
√
√
Live basket view
√
√
√
Standard order reporting
√
√
√
Basket conversion/Lost basket analysis
√
√
√
Google analytics
√
√
√
Other systems as required
O
O
O
Returns manager
On line request for returns
√
√
√
Automatic calculation of "permission" to return
√
√
√
Refund to customer account
√
√
√
Partial refunds to customer account
√
√
√
Returns manager - module
O
O
O
RMA number system
O
O
O
Fully integrated with Customer relationship manager
O
O
O
Automatic dispatch of e-mails
O
O
O
Advertising manager (income)
Rotating banner management
√
√
√
Advertising manager - module
O
O
O
Enables you to manage third party adverts on your site
O
O
O
Charge by period
O
O
O
Charge by size
O
O
O
Charge by impressions
O
O
O
Affiliate scheme manager
Affiliate scheme manager - module
O
O
O
Manage your own affiliate schemes (inbound)
O
O
O
Participate in others affiliate schemes (outbound)
O
O
O
Accounting software integration
Integration with Sage Line 50
O
O
O
Integration with Quick Books
O
O
O
Integration with Access Accounts
O
O
O