Returns management

Save time every day

Unbeatable value for money...


The Sparkstone core module collection provides you with everything you need to manage the fundamental requirements of your retail endeavour.
You can chose to add optional modules that extend the functionality of the core bundle as your business needs dictate. Our core bundle includes "Returns management" -
giving you important options to manage the refund process and the return of stock.
It would be fair to say that our basic tool kit far exceeds the functionality offered by many of our competitors products - but we don't make a song and dance about it - it really is a core module.
"It's so easy to use - all our staff love it..."

...and a great investment for our business - in today's market I wouldn't want to go back to the dark old days...

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Feature-rich to drive your business forward...


  • Refunds
    User rights on refunds
    manager authorisation
    Unique barcode on each receipt for easy recall of
    Multiple refunds on single transaction
    Configurable "refund reasons" for reporting
    Optional refund details may be entered
    Refunds may be "settled" by credit note, exchange,
    funds or voucher
    Partial refunds to allow for restocking charges
    Stock returns
    Configurable workflow for goods in/stock returns
    Accept or reject goods at goods in
    Raise goods return notes to claim credits
    Chose how to handle customer returns
    Select separate returns location
    Multipe returned goods options:
    Immediate restocking and re-sell, or
    Re-work goods in house
    Write off returned goods
    Transfer returns to another site/branch for sale or
    Return to supplier for replacement/credit
    Optionally enter RMA numbers for supplier
    Supplier invoicing/credit notes
    Match invoices to goods received notes
    match credit notes for goods returned to overstated
    Easily manager supplier statement reconciliations

Delivering real benefits from day one...

Improve customer service
Manage stock levels better
Manage supplier performance
Claim credits earlier
Improve working capital/liquidity
Easy to use and easy to learn
Fast processing at point of sale
Tight user controls on refund process
Low cost of ownership


It really can be frustrating if you work in a fast moving environment not to be able to manage refunds, supplier returns and goods in rejections.
Managing stock, staff, improving customer service and keeping close control of working capital is absolutely essential and in times of change can be really aided by technology in your business.
Sparkstone software offers you practical, easy to use systems that simplify managing all aspects of stock including the increasingly important returns management
Call today on 01489 795 000 to discuss your action plan

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