EPOS software, CRM & online Ecommerce for Giftware retailers

A complete retail stock management and till system for gift retailers

We're here to be your total IT partner, supplying everything a Giftware retailer needs to run a profitable business.

Sparkstone Retail is a system for retailers, usually with 1 to 100 branches and looking for powerful applications to cover all aspects of their retail business. Our software provides everything a gift store needs to be successful in today's competitive market:

  • In-store point of sale (EPOS) and online Ecommerce
  • Back office and stock management
  • Sell at expos and outdoor events
  • Take mail order and telephone orders
  • Handle bespoke orders and bulk purchases
  • Sell via general public stores or trade-only warehouses

We can provide you with a complete solution including hardware, software, implementation and ongoing training if required. Choose from our different levels of IT support and Epos solutions to build the most appropriate system for you - every business is different, so we don't force a 'one size fits all' approach.

Key benefits of Sparkstone Retail software:

  • Robust and resilient operations
  • East to use - train new till staff in under an hour
  • Accurate stock control
  • Fast access to data to help you make key decisions quickly
  • Ties in with Sparkstone CRM for greater cross-sell/up-sell opportunities
  • Up-to-date product availability synchronised across all channels (including Ecommerce and CRM)
  • Automated *functions to improve efficiency and customer communications

*e.g. Send text or email messages to customers post-sale to thank them for their purchase or to give them more information about their purchase/s

Easily capture customer data

Using either our till accessed 'customer file' or integrated CRM application your staff can easily collect data at the point of sale, enabling you to:

  • Anticipate market demands
  • Deal with customer complaints effectively
  • Reward your most loyal customers with customised offers
  • Incentivise purchases using *targeted emails (discount vouchers, etc)
  • Identify your most profitable customers (either directly or through their own contacts)
  • Keep track of previous orders and re-connect when it might be time to *replace

*For example: your customer may have purchased a pack of scented bath soaps - follow up with an email 3 months later to see if they would like to buy more.

A back office system offering much more than just X/Z reads

Our back office system completes the picture dealing with everything from stock takes and pricing to re-ordering and special promotions. Sparkstone Retail is THE system for successful Giftshop businesses. No other system offers as much access to real-time data and flexible reporting functions. Over two hundred standard reports are available at your tips, giving you complete 360° awareness of your sales, margins and profitability.

Call us today to discuss your needs and receive a free, no obligation quote - Telephone: 01489 795000

Software features
  • Easy to use interface
  • Gifts stock management
  • Unlimited size, style, cut and colour matrix
  • Seasonal analysis
  • Multiple image support
  • Instant access to data
  • Touch screen option
  • Integrated Chip and PIN
  • Special orders
  • Complete ecommerce integration
  • True FIFO stock control
  • Special offers and promotions management
  • Full audit trail and VAT reporting
  • Seamless integration to accounts packages
  • Single or multiple branches
Solutions include
  • Customer relationship management and CRM
  • Accounting software
  • Networking and security
  • Reporting solutions
  • Communications
  • Bespoke development
  • Business consultancy
  • Retail management software
  • Ecommerce
  • Chip and PIN

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