EPOS software, CRM & online Ecommerce for furniture and home interiors retailers

A complete retail management system for furniture or home accessories businesses

We're here to be your total IT partner, supplying everything a Furniture or Home Accessories retailer needs to run a profitable business.

Sparkstone Retail is a system for retailers, usually with 1 to 100 branches and looking for powerful applications to cover all aspects of their retail business. Our software provides everything a furniture or home accessories store needs to be successful in today's competitive market:

  • In-store point of sale (EPOS) and online Ecommerce
  • Back office and stock management
  • Sell at expos and one-off events (e.g. The Ideal Home Show, Grand Designs Live)
  • Handle furniture rentals
  • Take mail order and telephone orders
  • Handle bespoke orders with custom finishes
  • Sell via general public stores or clearance warehouses

We can provide you with a complete solution including hardware, software, implementation and ongoing training if required. Choose from our different levels of IT support and Epos solutions to build the most appropriate system for you - every business is different, so we don't force a 'one size fits all' approach.

Key benefits of Sparkstone Retail software:

  • Robust and resilient operations
  • East to use - train new staff in under an hour
  • Accurate stock control
  • Fast access to data to help you make key decisions quickly
  • Ties in with Sparkstone CRM for greater cross-sell/up-sell opportunities
  • Up-to-date product availability synchronised across all channels (including Ecommerce and CRM)
  • Automated *functions to improve efficiency and customer communications

*e.g. Send a text message or email to customers when their order is ready to collect

Easily capture customer data

Using either our till accessed 'customer file' or integrated CRM application your staff can easily collect data at the point of sale, enabling you to:

  • Anticipate market demands
  • Deal with customer complaints effectively
  • Reward your most loyal customers with customised offers
  • Incentivise purchases using *targeted emails
  • Identify your most profitable customers (either directly or through their own contacts)
  • Keep track of previous orders and re-connect when it might be time to *replace furniture

*Did you know - the average lifespan of a Sofa is 10-15 years, however, most families say they would like to replace their sofa/s every 6-8 years! Using Sparkstone CRM you can keep track of customer orders and send a well-timed email at the crucial decision making point from year 6.

A back office system offering much more than just X/Z reads

Our back office system completes the picture dealing with everything from stock takes and pricing to re-ordering and special promotions. Sparkstone Retail is THE system for successful Furniture or Home Interiors businesses. No other system offers as much access to real-time data and flexible reporting functions. Over two hundred standard reports are available at your tips, giving you complete 360° awareness of your sales, margins and profitability.

Call us today to discuss your needs and receive a free, no obligation quote - Telephone: 01489 795000

Software features
  • Easy to use interface
  • Lifestyle stock management
  • Unlimited size, style, cut and colour matrix
  • Seasonal analysis
  • Multiple image support
  • Instant access to data
  • Touch screen option
  • Integrated Chip and PIN
  • Special orders
  • Complete ecommerce integration
  • True FIFO stock control
  • Special offers and promotions management
Solutions include
  • Customer relationship management and CRM
  • Accounting software
  • Networking and security
  • Reporting solutions
  • Communications
  • Bespoke development
  • Business consultancy
  • Retail management software
  • Ecommerce
  • Chip and PIN

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