EPOS software, CRM and Ecommerce for music retailers

A harmonious suite of retail products for successful music stores.

We're here to be your total IT partner, supplying everything a music retailer needs to run a profitable business.

Sparkstone Retail is a system for retailers, usually with 1 to 100 branches and looking for powerful applications to cover all aspects of their retail business. Our software covers everything a music store needs to be successful in today's ultra competitive market:

  • In-store point of sale (EPOS) and online Ecommerce
  • Back office and stock management
  • Sell at expos and outdoor events
  • Handle instrument repairs and rentals
  • Mail order and telephone ordering

We can provide you with a complete solution including hardware, software, implementation and ongoing training if required. Choose from our different levels of IT support and Epos solutions to build the most appropriate system for you - every business is different, so we don't force a 'one size fits all' approach.

Key benefits of Sparkstone Retail software:

  • Robust and resilient operations
  • East to use - train new staff in under an hour
  • Accurate stock control
  • Fast access to data to help you make key decisions quickly
  • Ties in with Sparkstone CRM for greater up-sell/cross-sell opportunities
  • Up-to-date product availability synchronised across all channels (including Ecommerce and CRM)
  • Automated *functions to improve efficiency and customer communications

*e.g. send text messages or emails to customers when their serviced bikes are ready to collect

Easily capture customer data

Using either our till accessed 'customer file' or integrated CRM application your staff can easily collect data at the point of sale, enabling you to:

  • Anticipate market demands
  • Deal with customer complaints effectively
  • Reward your most loyal customers with customised offers
  • Incentivise purchases using *targeted emails
  • Identify your most profitable customers (either directly or through their own contacts)

*You can also segment customer data from your list and export for printed direct mail campaigns that use mail merged addresses and content.

A back office system offering much more than just X/Z reads

Our back office system completes the picture dealing with everything from stock takes and pricing to re-ordering and special promotions. Sparkstone Retail is THE system for successful music businesses. No other system offers as much access to real-time data and flexible reporting functions. Over two hundred standard reports are available at your tips, giving you complete 360° awareness of your sales, margins and profitability.

Call us today to discuss your needs and receive a free, no obligation quote - Telephone: 01489 795000

Andertons Case Study
Software features
  • Easy to use interface

  • Music stock management

  • Unlimited size, style, cut and colour matrix

  • Seasonal analysis

  • Multiple image support

  • Instant access to data

  • Touch screen option

  • Integrated Chip and PIN

  • Special orders

  • Complete ecommerce integration

  • True FIFO stock control

  • Special offers and promotions management

  • Full audit trail and VAT reporting

  • Seamless integration to accounts packages

  • Single or multiple branches

Solutions include
  • Customer relationship management and CRM

  • Accounting software

  • Networking and security

  • Reporting solutions

  • Communications

  • Bespoke development

  • Business consultancy

  • Retail management software

  • Ecommerce

  • Chip and PIN

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