We're here to be your total IT partner, supplying you with everything a Garden Centre or Florist needs to run a profitable business. Our software is also perfect for Nursery wholesale businesses with trade-only customers.
Sparkstone Retail is a system for businesses, usually with 1 to 100 branches and looking for powerful applications to cover all aspects of their retail business. Our software covers everything a successful retailer needs, including:
- In-store point of sale (EPOS) and online Ecommerce
- Back office and stock management
- Trade-only/Wholesale functions
- Plant hire for special events
- Bulk orders and custom combos
- Mail order and telephone ordering
We can provide you with a complete solution including hardware, software, implementation and ongoing training if required. Choose from our different levels of IT support and Epos solutions to build the most appropriate system for you - every business is different, so we don't force a 'one size fits all' approach.
Key benefits of Sparkstone Retail software:
- Ease of use
- Accurate stock control
- Robust and resilient operations
- Fast access to data to help you make key decisions quickly
- Ties in with our CRM module for greater up-sell/cross-sell opportunities
- Up-to-date product availability synchronised across all channels (including Ecommerce and CRM)
- Automated *functions to improve efficiency and customer communications
*e.g. send text messages or emails to customers when their orders are ready to collect
Easily capture customer data
Using either our till accessed 'customer file' or integrated CRM application your staff can easily collect data at the point of sale, enabling you to:
- Anticipate market demands
- Reward your most loyal customers with customised offers
- Identify your most profitable customers (either directly or through their own contacts)
- Deal with customer complaints effectively
- Incentivise purchases using *targeted emails
*You can also segment customer data from your list and export for printed direct mail campaigns that use mail merged addresses and content.
A back office system offering much more than just X/Z reads
Our back office system completes the picture dealing with everything from stock takes and pricing to re-ordering and special promotions. Sparkstone Retail is THE system for successful horticulture businesses. No other system offers as much access to real-time data and flexible reporting functions. Over two hundred standard reports are available at your tips, giving you complete 360° awareness of your sales, margins and profitability.