Customer Relationship Management (CRM) tools for retailers
Managing your relationship with customers is crucial to any business, particularly if you are involved in retail, where customer recommendations are the most important form of advertising.
Sparkstone's suite of CRM modules help with the everyday tasks that keep your customers happy and allow you to offer a better service than your competitors.
Our Loyalty scheme and gift voucher modules, allow you to create incentivised promotions that will work both in-store and through your e-commerce website. Our multi-channel database system also allows you to keep track of individual customer buying habbits both online and offline, a useful tool for planning stock allocation between individual shops and home delivery warehouses.
Customer file - Point of Sale Software
Stores details of customers, transactions, interests, buying habits, returns history etc - invaluable in building the value of your business
Loyalty scheme manager
The Loyalty Scheme manager module allows specification of loyalty points schemes that suits your business and allocates points to customers' purchases over a predefined periods of time
Gift voucher manager - Retail Software
Allows sale of serial number tracked gift vouchers (either pre printed or generated at point of sale) and tracks redemption of vouchers and outstanding voucher liabilities. Vouchers can have redemption dates etc
Retail Sales Ledger
Allows a fully functional sales ledger to be operated - including customer terms templates, flexible payment profiles, statements, allocations, un-allocations, bounced cheques, aged debt reporting and much more.
