Customer Relationship Management (CRM) tools for retailers
Managing your relationship with customers is crucial to any business, particularly if you are involved in retail, where customer recommendations are the most important form of advertising.
Sparkstone's suite of CRM modules help with the everyday tasks that keep your customers happy and allow you to offer a better service than your competitors.
Our Loyalty scheme and gift voucher modules, allow you to create incentivised promotions that will work both in-store and through your e-commerce website. Our multi-channel database system also allows you to keep track of individual customer buying habbits both online and offline, a useful tool for planning stock allocation between individual shops and home delivery warehouses.