Sparkstone

Music

EPOS software, CRM and Ecommerce for music retailers

Are you making the most of sales opportunities?

We’re here to be your total IT partner, supplying everything a music retailer needs to run a profitable business; you’ll benefit from a harmonious suite of retail products, ideal for successful music stores.

Sparkstone Retail is a system for retailers, usually with 1 to 100 branches and looking for powerful applications to cover all aspects of their retail business. Our software covers everything a music store needs to be successful in today’s ultra competitive market:

EPOS & Ecommerce

Backoffice & stock management

Sell at expos & outdoor events

Handle instrument repairs & rentals

Mail order & telephone ordering

We can provide you with a complete solution including hardware, software, implementation and ongoing training if required. Choose from our different levels of IT support and EPOS solutions to build the most appropriate system for you – every business is different, so we don’t force a ‘one size fits all’ approach.

Easily capture customer data

Using either our till accessed ‘customer file’ or integrated CRM application your staff can easily collect data at the point of sale, enabling you to:

  • Anticipate market demands
  • Deal with customer complaints effectively
  • Reward your most loyal customers with customised offers
  • Incentivise purchases using targeted* emails
  • Identify your most profitable customers (either directly or through their own contacts)

*You can also segment customer data from your list and export for printed direct mail campaigns that use mail merged addresses and content.

A back office system offering much more than just X/Z reads

Our back office system completes the picture dealing with everything from stock-takes and pricing to re-ordering and special promotions. Sparkstone Retail is THE system for successful music businesses. No other system offers as much access to real-time data and flexible reporting functions. Over two hundred standard reports are available at your fingertips, giving you complete 360° awareness of your sales, margins and profitability.

Summary

  • Robust and resilient operations
  • Easy to use – train new staff in under an hour
  • Accurate stock control
  • Fast access to data to help you make key decisions quickly
  • Ties in with Sparkstone CRM for greater up-sell/cross-sell opportunities
  • Up-to-date product availability synchronised across all channels (including Ecommerce and CRM)
  • Automated functions* to improve efficiency and customer communications

*e.g. send text messages or emails to customers when their serviced instruments are ready to collect

Get in touch

Get in touch with us today to discuss your retail needs and receive a free, no-obligation quote.

Call us on: +44(0)1489-795-000
Get in touch – send us a message