Terms and conditions

Sparkstone Technology Limited (Sparkstone) are the authors of the multichannel retail software system – Sparkstone Retail, – the complete retail management and back office suite with optional ecommerce for multi channel retailers.

Privacy Policy

For ease of reference we include our general terms of business. Projects fall into several “areas” and different terms apply as follows:

Hardware and third party software

All items are subject to individual quote – please call for prices. Once an order is agreed 100% of the amount is due on order. We are unable to process orders for hardware until full payment for the items have been received. Third party software includes Accounting software, Crystal Reports, PC Anywhere, Networking software etc.


Initial licence

The software initial licence is to be paid on order.
Delivery of software occurs either via e-mail, download from one of our FTP servers, installation on a point of sale device ordered under hardware, or on a DVD/CD for you. The software requires an unlock key that is supplied directly to you either by e-mail or post.

Annual licence

Annual licence – the first period of annual licence is payable within 7 days of the first live transaction being entered onto the system. The project will not commence until a signed licence is received. Annual licence renewals are invoiced in November for payment prior to 31 December for the licence to run for the subsequent calendar year. Customer Accounts must be within terms for the release of an annual unlock.

Communications costs

Initial costs are due within 7 days of invoice. Monthly costs eg hosting must be settled by standing order.

Training, consultancy & installation (services)

100% payable 7 days, after the week in which the service days were provided, – unless provided under a prepaid package. On completion of a “period” of services a “site attendance form” that includes details of the services provided to you is provided to you for signature.

On-line training services

100% due on order

Shipping and handling charges

A standard software dispatch charge of £15 (net) will be added to the first software invoice. Hardware dispatch charges are as follows, based on individual items: Base unit – £35; Monitor – £15; Other peripherals – £15; Server base unit to include insurance – £65

Company Expenses

Expenses are charged as incurred and include fares, accommodation costs and mileage (billed at 40p per mile). These items will be included on the service cost invoices. 

Other notes

All amounts are in sterling and net of VAT except where explicitly stated otherwise. These terms may only be varied by agreement by both parties in writing. Errors and omissions excepted. All projects are subject to our standard terms and conditions of business.

A written estimate is available for all items including hardware, software, services etc. such estimates are valid for 28 days. Projects may be suspended if terms are not adhered to.


Hardware – any hardware damages or shortfalls must be notified to us within 48 hours of receipt. We reserve the right to provide replacement items or a refund as necessary. Software – Software use is subject to a license and it is up to you to ensure that the software meets your requirements.

Any specific requirements must be notified to us in writing before delivery, and agreed to by a director of Sparkstone in writing. The software is warranted as set out in the initial license and such warranty would include any written requirements agreed to as explained above. In the unlikely event of dis-satisfaction where the software has failed to meet its obligations Sparkstone will refund a maximum of the initial license paid. This in no way affects your statutory rights.