Special orders

Location, location, location – so the secret of retail goes…and surely the greatest risk is waiting for customers to come across the threshold to your business.
 
So once you have engaged a customer in dialogue and established a real need – and communicated that you are out of stock/waiting for new stock and cannot fulfil their request now why let the customer leave without taking an order?
 
With Sparkstone software not only can you build a customer database but the customer special order module enables your business to accept and manage orders for customer collection.
 

“It’s so easy to use – all our staff love it…”

“…and a great investment for our business – in today’s market I wouldn’t want to go back to the dark old days…”

Customer file
Purchase Order processing
Mail order/ sales order processing
Loyalty scheme manager
Stock Matrix (fashion items)

Combine special orders with retail sales
Single clean screens, easy to learn system
System helps staff manage customer requirements
Low cost of ownership
Split sales lines between immediate delivery and later collection
Supplier information at pos
Lead times and outstanding orders information at pos
Stock extra information at pos
Select different sites for customer collection
Specify collection from a different site at point of sale
Configurable work flow
Automatically place out of stock items on back order
Build reorder templates to add on special ordered items (above sales requirements)
Specify items to be special order only
Automatically request to purchase out of stock items (back to back a purchase order with a supplier)
Convert requests to purchase to new PO or add to open PO
Consolidate similar items on purchase orders
Print goods reservation notes on receiving stock (even if lines have been consolidated)
Automatically reserve stock
Automatically advise customers of availability of goods for collection by e-mail/SMS
Advise clients of potential supplier delays by email/SMS
Excellent reporting and analysis of special order sales and supplier performance

NB: This module requires customer file
Back to back purchase ordering requires Purchase order processing module
If you wish to manage dispatch of goods you should also look at the Mail order/Sales order module

Retain customers through excellent

service
Reduce stock holding of specialist items
Make better use of valuable cash assets
Take advantage of suppliers stock ranges
Leverage your investment in property
Improve staff retention
Dramatically improve business valuation

Just imagine the competitive advantage you gain through excellent customer service.
 
Giving customers what they want, meeting their needs and engaging them in ongoing dialogue is the only way to build loyal customers who buy from your business on a regular basis.
 
All from knowing who your customers are and fulfilling their needs. Make new sales, build customer database, engage customers and improve management efficiency – what more
could you ask for…
 
Call now on 01489 795 000 to discuss your needs today