Special orders

Special orders

Location, location, location – so the secret of retail goes…and surely the greatest risk is waiting for customers to come across the threshold to your business.

So once you have engaged a customer in dialogue and established a real need – and communicated that you are out of stock/waiting for new stock and cannot fulfil their request now why let the customer leave without taking an order?

With Sparkstone software not only can you build a customer database but the customer special order module enables your business to accept and manage orders for customer collection.

“It’s so easy to use – all our staff love it…”

“…and a great investment for our business – in today’s market I wouldn’t want to go back to the dark old days…”

Customer file
Purchase Order processing
Mail order/ sales order processing
Loyalty scheme manager
Stock Matrix (fashion items)

Combine special orders with retail sales

Single clean screens, easy to learn system

System helps staff manage customer requirements

Low cost of ownership

Split sales lines between immediate delivery and later collection

Supplier information at pos

Lead times and outstanding orders information at pos

Stock extra information at pos

Select different sites for customer collection

Specify collection from a different site at point of sale

Configurable work flow

Automatically place out of stock items on back order

Build reorder templates to add on special ordered items (above sales requirements)

Specify items to be special order only

Automatically request to purchase out of stock items (back to back a purchase order with a supplier)

Convert requests to purchase to new PO or add to open PO

Consolidate similar items on purchase orders

Print goods reservation notes on receiving stock (even if lines have been consolidated)

Automatically reserve stock

Automatically advise customers of availability of goods for collection by e-mail/SMS

Advise clients of potential supplier delays by email/SMS

Excellent reporting and analysis of special order sales and supplier performance

NB
This module requires customer file

Back to back purchase ordering requires Purchase order processing module

If you wish to manage dispatch of goods you should
also look at the Mail order/Sales order module

Retain customers through excellent

service
Reduce stock holding of specialist items
Make better use of valuable cash assets
Take advantage of suppliers stock ranges
Leverage your investment in property
Improve staff retention
Dramatically improve business valuation

Just imagine the competitive advantage you gain through excellent customer service.

Giving customers what they want, meeting their needs and engaging them in ongoing dialogue is the only way to build loyal customers who buy from your business on a regular basis.

All from knowing who your customers are and fulfilling their needs. Make new sales, build customer database, engage customers and improve management efficiency – what more
could you ask for…

Call now on 01489 795 000 to discuss your needs today