Special orders

Location, location, location – so the secret of retail goes…and surely the greatest risk is waiting for customers to come across the threshold to your business.

So once you have engaged a customer in dialogue and established a real need – and communicated that you are out of stock/waiting for new stock and cannot fulfil their request now why let the customer leave without taking an order?

With Sparkstone software not only can you build a customer database but the customer special order module enables your business to accept and manage orders for customer collection.

“It’s so easy to use – all our staff love it…”

“…and a great investment for our business – in today’s market I wouldn’t want to go back to the dark old days…”

  • Customer file
  • Purchase Order processing
  • Mail order/sales order processing
  • Loyalty scheme manager
  • Stock Matrix (fashion items)
  • Combine special orders with retail sales
  • Single clean screens, easy to learn system
  • System helps staff manage customer requirements
  • Low cost of ownership
  • Split sales lines between immediate delivery and later collection
  • Supplier information at point of sale
  • Lead times and outstanding orders information at point of sale
  • Stock extra information at point of sale
  • Select different sites for customer collection
  • Specify collection from a different site at point of sale
  • Configurable work flow
  • Automatically place out of stock items on back order
  • Build reorder templates to add on special ordered items (above sales requirements)
  • Specify items to be special order only
  • Automatically request to purchase out of stock items (back to back a purchase order with a supplier)
  • Convert requests to purchase to new PO or add to open PO
  • Consolidate similar items on purchase orders
  • Print goods reservation notes on receiving stock (even if lines have been consolidated)
  • Automatically reserve stock
  • Automatically advise customers of availability of goods for collection by e-mail/SMS
  • Advise clients of potential supplier delays by email/SMS
  • Excellent reporting and analysis of special order sales and supplier performance. NB this module requires customer file
  • Back to back purchase ordering requires Purchase order processing module

If you wish to manage dispatch of goods you should also look at the Mail order/Sales order module.

Additional benefits

  • Retain customers through excellent service
  • Reduce stock holding of specialist items
  • Make better use of valuable cash assets
  • Take advantage of suppliers stock ranges
  • Leverage your investment in property
  • Improve staff retention
  • Dramatically improve business valuation

Just imagine the competitive advantage you will gain through excellent customer service.

Giving customers what they want, meeting their needs and engaging them in ongoing dialogue is the only way to build loyal customers who buy from your business on a regular basis. All from knowing who your customers are and fulfilling their needs.

Make new sales, build your customer database, engage customers and improve management efficiency – what more could you ask for…

Call now on 01489 795 000 to discuss your needs today.