Sparkstone

UNIVERGE BLUE® Connect – empowering your business communications

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UNIVERGE BLUE® CONNECT is an easy-to-use cloud-based communications platform that helps employees to be more productive and collaborative. It includes a full-featured phone system combined with chat, web/video conferencing, and file sync, share and backup capabilities.

Overview

Phone System

Cloud-based phone service with 100+ enterprise-grade calling features and excellent network call quality and uptime. System configuration and call reporting are managed from a single web-based portal

Mobile

The UNIVERGE BLUE® CONNECT Mobile App makes any smartphone an essential collaboration tool. Extend your desktop phone number and extension to your mobile phone. Place and receive calls, send chats, see who is available and manage voicemail – anytime, anywhere

Desktop

The UNIVERGE BLUE® CONNECT Desktop App empowers employees with the flexibility to communicate the way that works best for them. See who is available, send chats, place and receive calls, share screens, start video meetings, share files, view and manage voicemails–all from a single application. Use desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®

Video Conferencing

Face-to-face meetings via HD video eliminate unnecessary travel and empower teams with remote members to be more productive. Establish a personal connection with customers and business partners, and improve internal communication between offices

Remote Office

UNIVERGE BLUE® CONNECT preconfigured phones can be plugged into any location that has an internet connection. Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as available to everyone else in the company

Online meetings

Host web meetings using slides, with up to 200 web / HD video participants (functions and capacity varies by plan)

Each user receives
  • Local phone number with unique extension
  • Ability to have up to five endpoints*
  • Inbound/Outbound Caller ID
  • WebFax*
  • Voicemail box with transcription services*
  • Team Chat and Messaging
  • Mobile App & Desktop App

*CONNECT PRO licences only

Each account receives
  • Centralised management of all locations
  • 10 x Auto Attendant with a direct inbound dialling phone number (additional chargeable)
  • Ability to configure up to 10 hunt groups per account (additional chargeable)
  • Conferencing: 200 toll-free minutes/month
  • Active Directory integration for easy user configuration
  • Hunt Group Reporting
  • Enable/Disable call recording
User features

PHONE FEATURES

  • Call Forward
  • Call Hold
  • Call Recording
  • Call History
  • Call Transfer
  • Call Waiting
  • 3-way Calling
  • Do Not Disturb
  • Extension Dialling
  • Configurable Ring Options
  • Voicemail
  • Administrator Password
  • Named Ring Groups
  • Page all Phones
  • Call Park
  • Inbound Caller Name
  • Call Flip
  • Configurable Line Keys
  • Speakerphone
  • On-Hook Dialling
  • Remote Line Key
  • Transfer to Voicemail

SYSTEM FEATURES

  • Voicemail with Transcription
  • Auto Attendant
  • Caller ID
  • Custom Hold Music & Greetings
  • Direct Inbound Dialling (DID)
  • Call Flip
  • Conference Bridge
  • Hunt Groups
  • Hunt Group Call Reporting
  • Email notifications
  • Busy Lamp Field/Call Presence

Benefits

INCREASED PRODUCTIVITY

UNIVERGE BLUE® CONNECT creates a more productive workforce

  • Allows a user’s mobile devices to interact seamlessly with the corporate phone system
  • Virtually anywhere, anytime, and on any device – creates a more flexible workforce
  • Transcribes voicemail messages to text and/or email, allowing for more efficient voicemail management
  • Integrated chat, video conferencing, screensharing, file sharing, file backup and integrations extends reach and facilitates collaboration
LOWER COSTS

No need to buy, install, manage, upgrade or replace phone system hardware

  • Reduces infrastructure and operating costs without the need to buy additional hardware
  • Consolidates voice and data within one network
  • Flat, per-user rates with no extra or hidden fees
  • 100+ enterprise-grade calling features included in the service
HIGH RELIABILITY

The UNIVERGE BLUE® CONNECT voice network is purpose-built for reliability

  • 99.999% financially-backed uptime SLA
  • VoIP tests help ensure a reliable connection and high voice quality
  • Redundant data centres increase reliability and reduce latency
SIMPLIFIED SCALING & MANAGEMENT

UNIVERGE BLUE® CONNECT scales according to the needs of any business

  • Order service according to the number of users; no guessing number of lines needed
  • Ordering additional service is easy & can be done online; no technician or special expertise required
  • Manage service and features with user-friendly UNIVERGE BLUE® CONTROL PANEL
  • Scales to a large number of users per business
BUSINESS CONTINUITY

Never miss an important business call

  • UNIVERGE BLUE® CONNECT automatically rings all your endpoints (desk phone, mobile, etc.) with every call; if you don’t answer, the call is routed to a pre-designated number (branch office, automated attendant, mobile number, etc.)
ENHANCED CUSTOMER EXPERIENCE
  • Option to add UNIVERGE BLUE® ENGAGE Contact Centre at any time
  • Contact Centre creates better and more informed response, improving customer experience
  • Plans for businesses of all sizes, industries, and levels of sophistication

MOBILE AND DESKTOP APPLICATIONS

UNIVERGE BLUE® CONNECT MOBILE APPLICATION

This powerful mobile application transforms your mobile device into an essential collaboration tool, making teamwork on-the-go easier than ever. See who is available, send and receive chats, place and receive calls, share screens, start video calls and share files – all from one application.

Available for Android™ and iOS.

Never miss important calls

Extend your business phone number and extension to your mobile device, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device – seamlessly, without interruption

Easily collaborate from anywhere

Your full desktop chat history is synchronized with your mobile device so you can stay connected and continue conversations no matter where you are

Connect with all of your contacts

Sync contacts on your mobile device from popular third-party platforms (Office 365®, G Suite®, and more) to your CONNECT Apps

UNIVERGE BLUE® CONNECT DESKTOP APPLICATION

Our desktop app brings essential collaboration tools together, making teamwork easier than ever. See who is available, send team chats, place and receive calls, share screens, start video calls and share files – all from one application.

Available as a downloadable app for PC or Mac®.

Communicate your way

Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a
softphone from your PC or Mac®

One application for collaboration

One place to see the availability of co-workers, place a phone call, send chats and text messages and launch a video conference

Stay connected on-the-go

With the CONNECT desktop and mobile applications, you take your contacts, files and conversations with you – wherever you are

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