Easily capture customer data

Using either our till accessed ‘customer file’ or integrated CRM application your staff can easily collect data at the point of sale, enabling you to:

• Anticipate market demands
• Deal with customer complaints effectively
• Reward your most loyal customers with customised offers
• Incentivise purchases using targeted* emails
• Identify your most profitable customers (either directly or through their own contacts)
• Keep track of previous orders and re-connect when it might be time to replace* furniture

*Did you know – the average lifespan of a sofa is 10-15 years, however, most families say they would like to replace their sofa/s every 6-8 years! Using Sparkstone CRM you can keep track of customer orders and send a well-timed email at the crucial decision making point from year 6.

A back office system offering much more than just X/Z reads

Our back office system completes the picture dealing with everything from stock takes and pricing to re-ordering and special promotions. Sparkstone Retail is THE system for successful Furniture or Home Interiors businesses. No other system offers as much access to real-time data and flexible reporting functions. Over two hundred standard reports are available at your tips, giving you complete 360° awareness of your sales, margins and profitability.