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Electrical retail
EPOS software, CRM & online Ecommerce for home electricals and technology retailers
A complete retail management solution for home electricals and technology retailers. We’re here to be your total IT partner, supplying everything an Electricals Retailer needs to run a profitable business.
Sparkstone Retail is a system for retailers, usually with 1 to 100 branches and looking for powerful applications to cover all aspects of their business. Our software provides everything a home electricals or technology store needs to be successful in today’s competitive market:
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EPOS & Ecommerce
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Backoffice & stock management
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Sell at expos & events
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Ability to handle rentals and hiring
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Mail order and telephone ordering
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Bulk orders & special combos
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Sell via stores or clearance warehouses
We can provide you with a complete solution including hardware, software, implementation and ongoing training if required. Choose from our different levels of IT support and Epos solutions to build the most appropriate system for you – every business is different, so we don’t force a ‘one size fits all’ approach.
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Easily capture customer data
Using either our till accessed ‘customer file’ or integrated CRM application your staff can easily collect data at the point of sale, enabling you to:
- Anticipate market demands
- Deal with customer complaints effectively
- Reward your most loyal customers with customised offers
- Incentivise purchases using targeted* emails
- Identify your most profitable customers (either directly or through their own contacts)
- Keep track of previous orders and re-connect when it might be time to replace* equipment
*Did you know – the average functional lifespan of a mobile phone is over 10 years, however, most consumers say they would like to replace theirs every 2-3 years! Using Sparkstone CRM you can keep track of customer orders and send a well-timed email at the crucial decision making point from year 2.
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A back office system offering much more than just X/Z reads
Our back office system completes the picture dealing with everything from stock takes and pricing to re-ordering and special promotions. Sparkstone Retail is THE system for home electricals, computers, mobile phones and camera retail businesses. No other system offers as much access to real-time data and flexible reporting functions. Over two hundred standard reports are available at your tips, giving you complete 360° awareness of your sales, margins and profitability.
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Summary
- Robust and resilient operationsEast to use – train new staff in under an hour
- Accurate stock control
- Fast access to data to help you make key decisions quickly
- Ties in with Sparkstone CRM for greater cross-sell/up-sell opportunities
- Up-to-date product availability synchronised across all channels (including Ecommerce and CRM)
- Automated *functions to improve efficiency and customer communications
*e.g. Send a text message or email to customers when their order is ready to collect or when the item is due for delivery.
- Easy to use interface
- Outdoor leisure and sports stock management
- Unlimited size, style, cut and colour matrix
- Seasonal analysis
- Special offers and promotions
- Multiple image support
- Instant access to data
- Touch screen option
- Integrated Chip and PIN
- Special orders
- Complete ecommerce integration
- True FIFO stock control
- Special offers and promotions management
- Full audit trail and VAT reporting
- Seamless integration to accounts packages
- Single or multiple branches
- Customer relationship management and CRM
- Accounting software
- Networking and security
- Reporting solutions
- Communications
- Bespoke development
- Business consultancy
- Retail management software
- Ecommerce
- Chip and PIN
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Get in touch
Get in touch with us today to discuss your retail needs and receive a free, no-obligation quote.