Sparkstone

Gifts

EPOS software, CRM & online Ecommerce for Giftware retailers

A complete retail stock management and till system for gift retailers.

We’re here to be your total IT partner, supplying everything a Giftware retailer needs to run a profitable business.

Sparkstone Retail is a system for retailers, usually with 1 to 100 branches and looking for powerful applications to cover all aspects of their retail business. Our software provides everything a gift store needs to be successful in today’s competitive market:

EPOS & Ecommerce

Backoffice & stock management

Sell and expos & outdoor events

Bespoke & bulk purchases

Mail order and telephone ordering

Public stores & trade-only warehouses

We can provide you with a complete solution including hardware, software, implementation and ongoing training if required. Choose from our different levels of IT support and Epos solutions to build the most appropriate system for you – every business is different, so we don’t force a ‘one size fits all’ approach.

Easily capture customer data

Using either our till accessed ‘customer file’ or integrated CRM application your staff can easily collect data at the point of sale, enabling you to:

  • Anticipate market demands
  • Deal with customer complaints effectively
  • Reward your most loyal customers with customised offers
  • Incentivise purchases using *targeted emails (discount vouchers, etc)
  • Identify your most profitable customers (either directly or through their own contacts)
  • Keep track of previous orders and re-connect when it might be time to *replace

* For example: your customer may have purchased a pack of scented bath soaps – follow up with an email 3 months later to see if they would like to buy more.

A back office system offering much more than just X/Z reads

Our back office system completes the picture dealing with everything from stock takes and pricing to re-ordering and special promotions. Sparkstone Retail is THE system for successful Giftshop businesses. No other system offers as much access to real-time data and flexible reporting functions. Over two hundred standard reports are available at your tips, giving you complete 360° awareness of your sales, margins and profitability.

Summary

    Benefits
    • Robust and resilient operations
    • East to use – train new till staff in under an hour
    • Accurate stock control
    • Fast access to data to help you make key decisions quickly
    • Ties in with Sparkstone CRM for greater cross-sell/up-sell opportunities
    • Up-to-date product availability synchronised across all channels (including Ecommerce and CRM)
    • Automated *functions to improve efficiency and customer communications

    *e.g. Send text or email messages to customers post-sale to thank them for their purchase or to give them more information about their purchase/s

    Software features
    • Easy to use interface
    • Outdoor leisure and sports stock management
    • Unlimited size, style, cut and colour matrix
    • Seasonal analysis
    • Special offers and promotions
    • Multiple image support
    • Instant access to data
    • Touch screen option
    • Integrated Chip and PIN
    • Special orders
    • Complete ecommerce integration
    • True FIFO stock control
    • Special offers and promotions management
    • Full audit trail and VAT reporting
    • Seamless integration to accounts packages
    • Single or multiple branches
    Solutions include
    • Customer relationship management and CRM
    • Accounting software
    • Networking and security
    • Reporting solutions
    • Communications
    • Bespoke development
    • Business consultancy
    • Retail management software
    • Ecommerce
    • Chip and PIN

    Get in touch

    Get in touch with us today to discuss your retail needs and receive a free, no-obligation quote.

    Call us on: +44(0)1489-795-000
    Get in touch – send us a message