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Gifts
EPOS software, CRM & online Ecommerce for Giftware retailers
A complete retail stock management and till system for gift retailers.
We’re here to be your total IT partner, supplying everything a Giftware retailer needs to run a profitable business.
Sparkstone Retail is a system for retailers, usually with 1 to 100 branches and looking for powerful applications to cover all aspects of their retail business. Our software provides everything a gift store needs to be successful in today’s competitive market:
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EPOS & Ecommerce
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Backoffice & stock management
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Sell and expos & outdoor events
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Bespoke & bulk purchases
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Mail order and telephone ordering
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Public stores & trade-only warehouses
We can provide you with a complete solution including hardware, software, implementation and ongoing training if required. Choose from our different levels of IT support and Epos solutions to build the most appropriate system for you – every business is different, so we don’t force a ‘one size fits all’ approach.
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Easily capture customer data
Using either our till accessed ‘customer file’ or integrated CRM application your staff can easily collect data at the point of sale, enabling you to:
- Anticipate market demands
- Deal with customer complaints effectively
- Reward your most loyal customers with customised offers
- Incentivise purchases using *targeted emails (discount vouchers, etc)
- Identify your most profitable customers (either directly or through their own contacts)
- Keep track of previous orders and re-connect when it might be time to *replace
* For example: your customer may have purchased a pack of scented bath soaps – follow up with an email 3 months later to see if they would like to buy more.
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A back office system offering much more than just X/Z reads
Our back office system completes the picture dealing with everything from stock takes and pricing to re-ordering and special promotions. Sparkstone Retail is THE system for successful Giftshop businesses. No other system offers as much access to real-time data and flexible reporting functions. Over two hundred standard reports are available at your tips, giving you complete 360° awareness of your sales, margins and profitability.
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Summary
- Robust and resilient operations
- East to use – train new till staff in under an hour
- Accurate stock control
- Fast access to data to help you make key decisions quickly
- Ties in with Sparkstone CRM for greater cross-sell/up-sell opportunities
- Up-to-date product availability synchronised across all channels (including Ecommerce and CRM)
- Automated *functions to improve efficiency and customer communications
*e.g. Send text or email messages to customers post-sale to thank them for their purchase or to give them more information about their purchase/s
- Easy to use interface
- Outdoor leisure and sports stock management
- Unlimited size, style, cut and colour matrix
- Seasonal analysis
- Special offers and promotions
- Multiple image support
- Instant access to data
- Touch screen option
- Integrated Chip and PIN
- Special orders
- Complete ecommerce integration
- True FIFO stock control
- Special offers and promotions management
- Full audit trail and VAT reporting
- Seamless integration to accounts packages
- Single or multiple branches
- Customer relationship management and CRM
- Accounting software
- Networking and security
- Reporting solutions
- Communications
- Bespoke development
- Business consultancy
- Retail management software
- Ecommerce
- Chip and PIN
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Get in touch
Get in touch with us today to discuss your retail needs and receive a free, no-obligation quote.