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Music
EPOS software, CRM and Ecommerce for music retailers
Are you making the most of sales opportunities?
We’re here to be your total IT partner, supplying everything a music retailer needs to run a profitable business; you’ll benefit from a harmonious suite of retail products, ideal for successful music stores.
Sparkstone Retail is a system for retailers, usually with 1 to 100 branches and looking for powerful applications to cover all aspects of their retail business. Our software covers everything a music store needs to be successful in today’s ultra competitive market:
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EPOS & Ecommerce
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Backoffice & stock management
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Sell at expos & outdoor events
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Handle instrument repairs & rentals
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Mail order & telephone ordering
We can provide you with a complete solution including hardware, software, implementation and ongoing training if required. Choose from our different levels of IT support and EPOS solutions to build the most appropriate system for you – every business is different, so we don’t force a ‘one size fits all’ approach.
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Easily capture customer data
Using either our till accessed ‘customer file’ or integrated CRM application your staff can easily collect data at the point of sale, enabling you to:
- Anticipate market demands
- Deal with customer complaints effectively
- Reward your most loyal customers with customised offers
- Incentivise purchases using targeted* emails
- Identify your most profitable customers (either directly or through their own contacts)
*You can also segment customer data from your list and export for printed direct mail campaigns that use mail merged addresses and content.
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A back office system offering much more than just X/Z reads
Our back office system completes the picture dealing with everything from stock-takes and pricing to re-ordering and special promotions. Sparkstone Retail is THE system for successful music businesses. No other system offers as much access to real-time data and flexible reporting functions. Over two hundred standard reports are available at your fingertips, giving you complete 360° awareness of your sales, margins and profitability.
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Summary
- Robust and resilient operations
- Easy to use – train new staff in under an hour
- Accurate stock control
- Fast access to data to help you make key decisions quickly
- Ties in with Sparkstone CRM for greater up-sell/cross-sell opportunities
- Up-to-date product availability synchronised across all channels (including Ecommerce and CRM)
- Automated functions* to improve efficiency and customer communications
*e.g. send text messages or emails to customers when their serviced instruments are ready to collect
- Easy to use interface
- Outdoor leisure and sports stock management
- Unlimited size, style, cut and colour matrix
- Seasonal analysis
- Special offers and promotions
- Multiple image support
- Instant access to data
- Touch screen option
- Integrated Chip and PIN
- Special orders
- Complete ecommerce integration
- True FIFO stock control
- Special offers and promotions management
- Full audit trail and VAT reporting
- Seamless integration to accounts packages
- Single or multiple branches
- Customer relationship management and CRM
- Accounting software
- Networking and security
- Reporting solutions
- Communications
- Bespoke development
- Business consultancy
- Retail management software
- Ecommerce
- Chip and PIN
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Get in touch
Get in touch with us today to discuss your retail needs and receive a free, no-obligation quote.