We have recently discovered a Crystal Printer issue when emailing crystal purchase orders to a supplier.
This issue is due to Windows update KB3102429 which was released on the 17th November. This causes an issue with the Crystal report components. To resolve this, the Windows Update needs to be uninstalled. Please go to:
Start > Control Panel > Program and Features > View Installed Updates > Wait for it to load up then search for KB3102429 > select the update the click Uninstall.
It will probably prompt for a reboot afterwards.
Please reboot the PC and you will be able to email the purchase orders through to suppliers. Please note that Windows will try to re-install the update afterwards.
This can be prevented by hiding the Windows update by going to Start > Control Panel > Windows Update > click on “…Optional Updates are available” then select the KB3202429 from the list, right click and select ‘Hide Update’, then press ‘OK’, close the window. Re-open the window and it will not show in the list.
Botley Mills, Mill Hill,
Tel: 01489 795000
©2021 Sparkstone technology | VAT No. 849 5490 77 | Registered Company No. 5137395